Keeping your housing assistance application up to date

As an approved applicant for social housing, we will keep your name on a waiting list. This list is called the NSW Housing Register.

Updating your contact details on your housing assistance application

To ensure your details are kept up to date, we will contact you via:

• SMS
• Email
• prepaid postcard

You can also update your contact details directly via the MyHousing app, your MyHousing Account or using the Keep Your Application Active form online.

Complete the Housing Eligibility Review (HER) form

We will contact all applicants whether they applied for housing assistance through us or a participating community housing provider. If we do not hear from you in 14 days, we will close your application.

It is up to you to make sure your housing provider has your current contact details.

Request for more information

There may be times where we need more information to assist with your housing assistance application. To do this we or a community housing provider will contact you via:

• Phone
• SMS
• Email
• Mail

If we do not hear from you by the required date, we will close your application. This means you will be removed from the NSW Housing Register and will no longer receive offers of social housing.

Closing your application

If your application is closed, contact us or your community housing provider as soon as possible.

If your application is closed and you still wish to be considered for social housing, you will need to start the application process again. This means your waiting time starts again and the time you have waited before will not count.

There are some situations where we or your community housing provider may agree to reopen your closed application. In these cases, we will restart your waiting time from the registration date of the closed application. For more information about the criteria for reopening an application, please refer to the Managing the NSW Housing Register policy.

Nominating a family member or a support provider as a contact

You can nominate a family member or a support provider as the contact for your address. To do this you will need to ensure that they are able to contact you if your housing provider requires any further information about your application.

If you would like Homes NSW or a community housing provider to be able to contact your family member or service provider to discuss your application, you will need to complete either a General consent to exchange information and authority to act on a client’s behalf form, or a Consent to exchange information between support workers/service providers form.

Reviewing the decision to close your application

If you disagree with the decision we’ve made, talk to your client service officer. If you’re still not satisfied, you can ask to have the decision reviewed. For more information visit appeals and reviewing decisions.