Strata levy notices

Key information

• A levy notice is the bill the strata manager or treasurer sends to each strata owner with the amount of strata levies or ‘fees’ they need to pay.
• A Financial Hardship Information Statement or the information from the statement must be included with all levy notices. This helps ensure that strata property owners have clear information about their levies and understand their obligations and rights.
   

Requirement for levy notices in NSW

Strata schemes are required to provide a ‘Financial hardship information statement’ or the information from the statement with each levy notice issued to NSW strata owners. 

This statement gives strata owners clear information about their options if they are unable to pay their levies. 

Further information to help strata schemes issue ‘best practice’ strata levy notices is provided below, including recommendations on what to include on levy notices. 

What to include on levy notices

To make your strata levy notice best practise, it is recommended to include the following elements.

1. Who the notice is from: This should include contact details of the strata manager or committee (name, address and phone number).
2. Strata plan number
3. Date of notice
4. Who the notice is addressed to: The lot owners name/s.
5. Due dates for payment
6. Breakdown of amount/s owing or to be paid: For example, 'The following fees are due.'
7. Interest that will be charged on overdue amount/s
8. How to check your ledger: This may be by accessing an owners' portal, requesting a copy or other means. Note, the notice should explain how to make enquiries (e.g. by using the contact details provided in the notice).
9. Payment details: Including methods of payment and where and how to pay.

Financial Hardship Information Statement

All strata schemes must include a Financial Hardship Information Statement or information from the statement with each strata levy notice issued. 

The statement includes information about:

• how to make an enquiry  
• payment plans and financial hardship  
• dispute resolution options available (for example, any internal dispute resolution information and the option to apply for free mediation with NSW Fair Trading)
• how to get translated versions of the information statement (available in 10 community languages).