Advice for living in, or buying into, a strata community.

As a member of a strata community, you own an individual 'lot' and owners decide collectively how to best manage the property they share. 

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Information provided by NSW Fair Trading.

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New reporting – how your strata scheme can get ready

Owners corporations need to provide key information annually.

Check out our tips and tools to make reporting easier for strata schemes.

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Find information about your strata scheme

Find out how many individual properties are in a strata complex and when the scheme was registered.

Generally, knowing when the scheme was registered can tell you approximately how old the building is.

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Living in strata

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Understand when pets are allowed and the rules that determine when a landlord or owners corporation can say no.

Examples includes: can an owners corporation or landlord stop me from owning a pet, can I be asked to leave because of my pet?

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Learn who is responsible for repairs and maintenance and how to request them.

Examples include electricity and water, leaking showers and taps, mould, carpets, walls and ceilings, light fixtures, and balconies.

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Understand what approvals you need, if any, before making changes to your property and learn how to get those approvals.

Examples include flooring, kitchens and bathrooms, walls and ceilings, and light fittings.

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Understand the rules that determine where people can park and how to change them.

Includes residents parking, visitor and emergency parking, what to do if someone is parking in your spot.

An abandoned couch with an old mattress on top of it

Understand the rules that allow owners corporations to remove items believed to be abandoned, and how.

Examples include when left behind by residents after moving out, or when a non-resident dumps something on common property, such as a car in the car park or a couch in a storage area.

Two strata managers walking along a footpath, looking up at apartment buildings.

How to manage and resolve noise related issues when living in strata.

Examples include what makes an unacceptable level of noise, appropriate steps to take and how to escalate if issues persist.

Two female neighbours arguing at a front door of an apartment

Advice to get a dispute with another resident or owner resolved, or a complaint with a strata manager (or other worker) sorted as quickly as possible.  

Examples of disputes include noise, pets, and parking.

Examples of complaints include failing to enforce bylaws, arranging repairs.

A woman raising her hand to vote in a strata meeting

Owners hold 'annual general meetings' once a year, as well as 'general meetings' when needed. Learn more about these meetings and why you should be involved.

Examples of decisions made include finances and insurance, building defects and maintenance, changes to rules.

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Understand how levies are used to pay for the update of the complex.

Examples include repairs and maintenance, administrative costs, and capital works.

Serving on a strata committee

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Find out what strata schemes need to do.

Includes important dates and key steps that strata committees and managers can take to get ready. 

Overhead shot of a woman staking notes in a strata meeting

A step by step guide to help you run a strata meeting.

Includes who can and should attend, notice periods, documents, agendas, minutes and voting, resolving disputes.

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How a strata committee member can organise repairs, replacements, and maintenance of common property, as well as capital works.

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How to manage the finances of your strata scheme and advice on insurance.

Includes strata levies, how are they calculated, and what to do if an owner is late with payments. Also includes the mandatory insurance you must have, what it covers, and optional insurance you might wish to include.

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Learn about the strata roll, and the record keeping requirements that a strata committee and others must follow.

Includes the types of records that must be kept, for how long, and by who.

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How to appoint or change managing agents or building managers, and how to hire other workers.

Includes what to look for in a strata manager or building manager, or any other worker such as a tradie, and the process to appoint or change.

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Understand the rules all strata schemes must follow to manage the safety of residents and any workers maintaining the shared property.

Includes windows and fire safety, trip hazards and signage, pools and gyms, gardens and pesticides.

A man and a woman discussing documents in front of them.

Understand how to change the rules that govern your strata community.

Includes when a by-law can be changed, by who, and the process to get it tabled at a strata meeting and then approved by the owners corporation.

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Buying into strata

Strata properties come in a variety of forms, with apartments and townhouses the most common. But they also exist in commercial property, serviced apartments, retirement villages. 

If you buy into strata, you not only own your property, but you also share the ownership of common property such as gardens, fencing, pools and elevators.

As an owner, you automatically become a member of the owner’s corporation, which has responsibility for making key decisions how your strata run. There are also ongoing levies you must pay.

Who's who in strata

Understand the difference between strata managers and building managers, and owners corporations and strata committees.

Also includes definitions of the positions on strata committees, such as chairperson, secretary and treasurer.

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An image of two people having a disagreement.

Help to resolve disagreements

Sometimes there are disagreements between owners or residents, or with the strata manager or another worker, like a building manager.

Most disputes or complaints can be resolved quickly and easily. But there's help available if it can't be.

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Join our mailing list

Find out about strata announcements, recently published resources and more. You can also subscribe to other newsletters of interest.

Sign up to the "Strata and community scheme updates newsletter"

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