Living in strata

Understand your rights, learn how to request repairs, and how to resolve any issues.

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Rules for living in strata


One of the most popular topics in strata living is pets.  Understand the rules for owning and keeping pets when living in strata.

Includes information regarding permissions, pet behaviour and assistance animals.

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Understand allocated parking, visitor parking, and parking fines.

Includes how to know what the rules are in your building, what to do if someone is parking in your spot, or if you need to make changes.

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Repairs and maintenance

Confusion over who is responsible for repairs and maintenance is a leading cause of disputes. Learn who is responsible in your strata.

Includes who to contact and what to do if there's a disagreement. Also includes common property.

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How to know what is 'acceptable' levels of noise, and how to any resolve noise related issues when living in strata.

Includes the appropriate steps to take and how to escalate if issues persist.

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Most renovations will require some level of approval before any changes can be made.

Includes what to do if you are planning home renovations, as well as renovations to common property.

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Abandoned goods

Steps to deal with abandoned goods left behind by previous owners and tenants, or anonymously.

Includes the process to get an abandoned item removed, and how and when you can dispose of a range of items.

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Understanding by-laws, meetings and finances


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By-laws and how to change them

The by-laws are the set of rules everyone in your strata scheme must follow. 

Many owners corporations adopt the standardised set of rules created by the NSW Government, and then add to them as they need, to suit their individual circumstances.

There is a process to follow if you want to change or add a by-law, or if someone is breaching a by-law.

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AGMs and other strata meetings 

An annual general meeting (AGM) is a yearly gathering of property owners (the owners corporation) who come together to vote on important issues like finances and appointing strata committee members.

Other meetings are held throughout the year when needed, usually organised by the strata committee.

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Levies, funds and budgets 

Each year, the strata committee will create a budget that outlines all income and expected costs, as well as what it plans to spend any savings on.

The income comes from the 'levies' that all owners pay each year. This money goes into different 'funds' that pay for the day-to-day upkeep, or larger one-off expenses.

Disputes and complaints

A dispute between strata owners or residents can happen from time to time. 

A complaint with a strata manager, building manager or another worker can also happen.

Most disputes or complaints can be resolved quickly and easily. But there's also help available if it can't be.

Learn how to resolve these disagreements, and where to go for help.

How to resolve disputes and complaints

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Popular pages

Who's who in strata

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Understand the difference between strata managers and building managers, and owners corporations and strata committees.

Also includes definitions of the positions on strata committees, such as chairperson, secretary and treasurer.

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Serving on a strata committee

Woman serving on a committee, smiling while talking to other people

The strata committee is a group of people who have been given authority by the owners to make decisions on the day to day running of your building or complex.

There are a range of positions and responsibilities.

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Buying a strata property

A mother, father and two children looking out a balcony apartment window

Are you thinking of buying a strata property? 

There are differences between a strata property and a typical freestanding property that you should consider before making a purchase.

There are also differences between individual strata properties to consider.

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