Strata annual reporting
All strata schemes in NSW need to report into the Strata Hub each year, including 2-lot schemes (most duplexes).
What do strata schemes need to do?
There are key steps strata committees and strata managers must take to complete their annual reporting.
You can ask the secretary to add reporting as an agenda item at the next strata committee meeting or general meeting of the owners corporation.
The strata committee will need to decide who will:
- register and do the reporting
- process the $3 per lot annual administration fee via credit or debit card, PayPal or PayID only. We are unable to accept cheques.
- be the emergency services contact/s
The reporting and/or payment can be delegated to the strata manager if you have one.
The emergency services contact must give their consent first.
If you don’t have a meeting coming up, you can ask the secretary or strata manager to arrange one. More on strata meetings.
Who does the reporting?
The secretary or chairperson can do the reporting. Or the owners corporation may delegate it to the strata manager instead.
If delegated to the strata manager, they might charge a fee for carrying out this service.
Who will be the emergency services contact?
Emergency services may use the contact(s) if they need to:
- urgently contact your strata scheme
- access the building, such as in an emergency.
Ideally the contact(s) is someone onsite. For example, a building manager or resident who can be easily reached.
The emergency services contact(s) will only be visible to NSW organisations like the Police, Ambulance, SES, Fire and Rescue or the strata scheme’s local council.
The Strata Hub is where strata schemes will do their annual reporting.
To make reporting quicker and easier, some information may already be pre-filled. Your reporting will need to include:
- Strata plan number and address. Use our strata search and enter your strata address to find your plan number.
- Registration date
- Number of lots in the strata scheme.
You will also need some information from the strata roll, and the secretary or strata manager, including:
- Contact details of the chairperson, secretary, strata manager (if any) and building manager (if any)
- Nominated strata scheme contact for emergency services.
Information from the most recent annual general meeting (AGM) and supporting financial documents includes:
- Last AGM date
- Date annual fire safety statement issued
- Current insured replacement value of building
- Reported balance of capital works fund from the last financial statements at the AGM.
Details from the owners corporation records includes:
- Date of issue for occupation certificates (including interim or final occupation certificate issued before December 2019)
- If there is a strata renewal committee, the date it was established
- Number of lots used for the following purposes: residential, retirement village, commercial, utility lot and other purposes
- Number of storeys (in multi-level residential apartment buildings).
If your scheme has a NABERS rating, you will need to report it. Visit the NABERS website or email email@example.com to check if you have a National Australian Built Environment Rating System (NABERS) rating/s.
If your scheme doesn’t have any NABERS rating, then you can answer ‘No’ to this question. You do not need to get a rating for the reporting.
Your strata manager will need to provide their corporate licence number. If they don’t have one, ask for their individual licence number.
For instructions on how to use the strata hub visit our Strata Hub login and reporting user guide.
Your strata scheme needs to report once each year within 3 months of your AGM. For information, visit How to run a strata meeting or Simple guide to holding an AGM in a two-lot scheme.
You will also need to update your scheme's information within 28 days if any contact information changes or your scheme forms a strata renewal committee to sell or redevelop the scheme.
Remember, reporting for the second and future years is much simpler and quicker because your details are saved, and certain information is already filled in. Read more on reporting every year.
Privacy and who accesses the information
Whose contact details will be reported?
Each strata scheme must report the name, phone number and email of their:
- strata manager and building manager (if any).
The email address doesn't have to be a personal email address. It can be a role based email address such as secretary@xxx. The secretary and chairperson's phone numbers will not be disclosed.
Only one emergency contact is needed, but your strata scheme can provide more.
Strata scheme information in the hub is protected by robust privacy and security measures. This includes user verification through proof of identity.
The public will be able to access basic information only using the Strata search.
More reported information will later become available via the Strata search including:
- date of the last AGM
- number of storeys above ground (for apartment buildings)
- usage (for example, residential, commercial or retirement village)
- if a strata scheme is part of a larger community or precinct scheme
- map showing where the strata scheme is located.
Information only visible to people in the strata scheme includes:
- email address for the secretary and chairperson (note: their phone numbers will be recorded but not disclosed)
- contact details for the strata manager and building manager (if any)
- the date of issue for the latest annual fire safety statement
- whether the strata scheme has formed a strata renewal committee and the date it was established.
You will need to register to the Strata Hub and be part of the strata scheme to access this information.
The date of the last annual fire safety statement will also be visible to Fire and Rescue and local councils.
Any other reported information will only be available to Fair Trading or other government agencies, where required. For example, the financial information that is reported.
The contact information is limited to:
- the secretary
- the chairperson
- the building manager and strata manager (if any).
Residents and owners in the scheme will only be able to see the secretary and chairperson’s email address, their phone numbers will not be disclosed. See above detailing who can see the reported information.
Contact information for the secretary will be available to the local council and Fire & Rescue NSW.
Protection of your personal information is our priority. We will treat it in line with the NSW Government’s privacy responsibilities and obligations, as regulated by the Privacy and Personal Information Protection Act 1998 (NSW).
Strong privacy and security measures protect information within the Strata Hub. For more details, including restrictions on who can access the information, visit our Strata Hub security and privacy page.
Why do strata schemes need to report?
There is no central database of all the strata buildings in NSW. By creating the NSW Strata Hub, the NSW government can keep strata communities up to date with important information.
The reporting requirement, for the first time, will digitally consolidate data about the state’s 85,000 strata schemes on the Strata Hub. This will bring greater accountability on how strata schemes are being run so we can plan and support this sector of our community.
People owning and living in strata will know that NSW Government and emergency services can communicate with their strata schemes quickly and directly with:
- vital community services information in the event of a crisis
- changes to strata laws that impact them.
Overall, benefits to strata communities include:
- access to up-to-date information, with strong privacy and security safeguards
- support for emergency services to contact or access your strata scheme if there is an emergency
- targeted communication and better strata services, thanks to accurate and up-to-date information.
All NSW strata schemes must complete annual reporting except if it is still within the initial period.
All strata schemes are required to hold an AGM each year including two-lot schemes.
If your scheme didn’t hold an AGM last year or in recent years you can still submit your reporting using the information from the last AGM that was held (regardless of the date).
If your scheme has never held an AGM before, you do not need to provide an AGM date when you complete your first annual strata report. However, you will require an AGM date to submit all subsequent reports. For information, visit How to run a strata meeting or Simple guide to holding an AGM in a two-lot scheme.
The contact details of the appointed secretary and chairperson need to be reported in the Strata Hub even if their functions have been delegated to a strata managing agent.
If your strata scheme does not have a strata committee, then you need to call a general meeting to elect one.
In NSW, Strata law requires every strata scheme to elect a committee at each Annual General Meeting (AGM). Even if the duties of the committee members are delegated to a strata manager, the strata scheme must still elect a strata committee and appoint a secretary, a chairperson and a treasurer. Their details must be recorded as part of the reporting. Read more about How to run a strata meeting.
Two-lot strata schemes automatically have a strata committee made up of an owner from each lot. Learn more about the different roles in strata.
The owners corporation only needs to submit one report each year under their registered strata plan number.
This is the original strata plan number for the strata scheme.
Firstly, you will need to verify with NSW Land Registry Services that your subdivision is consistent with the number of lots recorded for the scheme.
You don’t need to do separate reporting for a ‘strata plan of subdivision’ or ‘strata plan of consolidation’.
Houses that are divided into two lots are commonly known as duplexes or semi-detached.
All two lot strata schemes need to complete their annual strata reporting. Read more about how two-lot schemes can easily tackle reporting or to see if they may be exempt from certain parts of the mandatory reporting.
If you cannot report your strata scheme online, please contact us on 13 32 20 to discuss your situation. There are a variety of ways you can complete your reporting.
- You can visit your nearest Service NSW Centre for in-person assistance using one of our digital assist kiosks if you do not have access to a computer or digital device.
- If you cannot complete your reporting online, you can pick up and complete a strata reporting manual form from a Service NSW Centre.
Make sure you have all the essential documentation ready before you meet with a customer service representative. View the Strata scheme reporting checklist.
Penalties of up to $5,500 may apply if strata schemes do not complete their 2022 report by 30 June 2023.
You must keep information up to date
Penalties of up to $2,200 may apply if a strata scheme becomes aware that the reported information is outdated or incorrect and does not update it on the Strata Hub within 28 days.
The $3 per lot fee directly contributes to the maintenance and improvement of the Strata Hub, as well as customer support and education about strata living in NSW.
Strata reporting in your language
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Note: The Strata Hub was formerly known as the Strata portal.