Strata annual reporting
All strata schemes in NSW will need to report key information online each year.
Key information
- Strata schemes need to report annually
- Reporting can be done securely online
- Only the secretary, chairperson or strata manager should complete the reporting
- Access to certain information is restricted
- This information is provided by NSW Fair Trading.
Introducing the Strata Hub
The Strata Hub is a central source of information and online tools to meet the needs of strata communities across NSW. It is also where strata schemes can complete their...
Important dates
July 2022
- Strata schemes may now register to the strata portal
August 2022
- Individual strata schemes or delegated managing agents can enter their reporting into the strata portal and pay the $3 per lot fee
September 2022
- Strata managers ‘bulk upload' for multiple strata schemes
- BPAY available
December 2022
Strata schemes should submit their first report by the end of December
What do strata schemes need to do?
There are key steps strata committees and strata managers can take to get ready for the reporting.
Discuss reporting requirements at a strata meeting
You can ask the secretary to add reporting as an agenda item at the next strata committee meeting or general meeting of the owners corporation.
The strata committee will need to decide who will:
- register and do the reporting
- process the $3 per lot annual administration fee via credit or debit card, PayPal or PayID
- be the emergency services contact/s
The reporting and/or payment can be delegated to the strata manager if you have one.
The emergency services contact must give their consent first.
If you don’t have a meeting coming up, you can ask the secretary or strata manager to arrange one. More on strata meetings.
Who does the reporting?
The secretary or chairperson can do the reporting. Or the owners corporation may delegate it to the strata manager instead.
If delegated to the strata manager, they might charge a fee for carrying out this service.
Who will be the emergency services contact?
Emergency services may use the contact(s) if they need to:
- urgently contact your strata scheme
- access the building, such as in an emergency.
Ideally the contact(s) is someone onsite. For example, a building manager or resident who can be easily reached.
The emergency services contact(s) will only be visible to NSW organisations like the Police, Ambulance, SES, Fire and Rescue or the strata scheme’s local council.
Know what needs to be reported and where to find it
The strata portal is where strata schemes will do their annual reporting.
To make reporting quicker and easier, some information may already be pre-filled. Your reporting will need to include:
- Strata plan number and address
- Registration date
- Number of lots in the strata scheme.
You will also need some information from the strata roll, and the secretary or strata manager, including:
- Contact details of the chairperson, secretary, strata manager (if any) and building manager (if any)
- Nominated strata scheme contact for emergency services.
Information from the most recent annual general meeting (AGM) and supporting financial documents includes:
- Last AGM date
- Date annual fire safety statement issued
- Current insured replacement value of building
- Reported balance of capital works fund from the last financial statements at the AGM.
Details from the owners corporation records includes:
- Date of issue for interim or final occupation certificate
- If there is a strata renewal committee, the date it was established
- Number of lots used for the following purposes: residential, retirement village, commercial, utility lot and other purposes
- Number of storeys (in multi-level residential apartment buildings).
Visit the NABERS website or email nabers@environment.nsw.gov.au to obtain:
- National Australian Built Environment Rating System (NABERS) rating/s (if any).
Your strata manager will need to provide:
- Their corporate licence number. If they don’t have one, ask for their individual licence number.
For instructions on how to use the strata portal visit our Strata portal user guide.
Plan for regular reporting
Your strata scheme only needs to report once each calendar year.
In 2022 all schemes that have held at least one AGM are encouraged to complete their first report by the end of the year.
Penalties may apply if schemes don’t meet their reporting requirement by 30 June 2023.
Subsequent annual reports must be done within the three months following your strata scheme’s AGM.
If any contact information changes in between reporting, you need to update the portal within 28 days.
You will also need to update the reporting if your scheme forms a strata renewal committee. This committee is set up to investigate a proposal to sell or redevelop a strata scheme.
Start your online reporting
To report for your strata scheme, register for strata portal access.
Visit our Strata portal user guide for instructions on how to register.
Privacy and who accesses the information
Whose contact details will be reported?
Each strata scheme must report the name, phone number and email of their:
- secretary
- chairperson
- strata manager and building manager (if any).
The secretary and chairperson's phone numbers will not be disclosed.
Only one emergency services contact is needed, but your strata scheme can provide more.
Emergency services agencies may use the emergency services contacts, if needed.
Who can see the reported information?
Strata scheme information in the portal is protected by robust privacy and security measures. This includes user verification through proof of identity.
The public will be able to access basic information only using the Strata search.
More reported information will later become available via the Strata search including:
- date of the last AGM
- number of storeys above ground (for apartment buildings)
- usage (for example, residential, commercial or retirement village)
- if a strata scheme is part of a larger community or precinct scheme
- map showing where the strata scheme is located.
Information only visible to people in the strata scheme includes:
- email address for the secretary and chairperson (note: their phone numbers will be recorded but not disclosed)
- contact details for the strata manager and building manager (if any)
- the date of issue for the latest annual fire safety statement
- whether the strata scheme has formed a strata renewal committee and the date it was established.
You will need to register to the strata portal and be part of the strata scheme to access this information.
The date of the last annual fire safety statement will also be visible to Fire and Rescue and local councils.
Any other reported information will only be available to Fair Trading or other government agencies, where required. For example, the financial information that is reported.
Will contact details be private?
The contact information is limited to:
- the secretary
- the chairperson
- the building manager and strata manager (if any).
Residents and owners in the scheme will only be able to see the secretary and chairperson’s email address, their phone numbers will not be disclosed. See above detailing who can see the reported information.
Contact information for the secretary will be available to the local council and Fire & Rescue NSW.
Protection of your personal information is our priority. We will treat it in line with the NSW Government’s privacy responsibilities and obligations, as regulated by the Privacy and Personal Information Protection Act 1998 (NSW).
Why do strata schemes need to report?
The new reporting requirement, for the first time, will digitally consolidate data about the state’s 84,000 strata schemes on the NSW Strata Hub. This will bring greater accountability on how strata schemes are being run.
People owning and living in strata will know that NSW Government and emergency services can communicate with their strata schemes quickly and directly with:
- vital community services information in the event of a crisis
- changes to strata laws that impact them.
Overall, benefits to strata communities include:
- Access to up-to-date information, with strong privacy and security safeguards
- Support for emergency services to contact or access your strata scheme if there is an emergency
- Targeted communication and better strata services, thanks to accurate and up-to-date information.
Are any strata schemes exempt?
No. All NSW strata schemes must complete annual reporting.
What if we don’t have a secretary or chairperson?
If your strata scheme does not have a strata committee, then you need to call a general meeting to elect one.
Strata law requires every strata scheme to elect a committee at each AGM. Even if the duties of the committee members are delegated to a strata manager, the strata scheme must still appoint a secretary, a chairperson and a treasurer.
Two-lot strata schemes automatically have a strata committee made up of an owner from each lot. For more information, visit Who’s who in strata.
What if my strata scheme has subdivided?
The owners corporation only needs to submit one report each year under their registered strata plan number.
This is the original strata plan number for the strata scheme.
Firstly, you will need to verify with NSW Land Registry Services that your subdivision is consistent with the number of lots recorded for the scheme.
You don’t need to do separate reporting for a ‘strata plan of subdivision’ or ‘strata plan of consolidation’.
Watch a webinar
To help strata communities prepare for the strata scheme reporting, we have developed an educational webinar.
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