How to register for the Strata Hub
How to register
You will need an online Service NSW account to register for the Strata Hub. If you do not have a MyService NSW account, visit Service NSW to create one.
- Visit the Strata Hub registration page.
- Read and accept the privacy notice.
- Enter your personal details and select a temporary password.
- Enter your username (your email address) and temporary password on the login screen.
- Verify your email address.
A verification code will be sent to the email you used to register. It can take a few minutes to arrive. If you can’t find it, check your spam and junk email folders. - Create your new permanent password.
You will need to use your new permanent password each time you login to the Strata Hub. Make sure it’s a password you will remember. But don’t worry if you forget your password, you can always follow the steps to reset it.
Verify your identity
How to set up your profile
- Select ‘go to my profile’ or select the profile button on the left-hand menu.
- If you are a strata manager, enter your licence details in the ‘Strata managing agent details’ section.
- Under the 'identification details' section, click 'verify now'.
You will be redirected to the MyServiceNSW login screen. Follow the prompts to verify your identity. Once you are done, you will be returned to the Strata Hub.
Having trouble registering?
If you have trouble registering for the Strata Hub, check that:
- you have access to the inbox of the email you are using for registration
- you don’t have the registration page open in another browser or device
- you have a unique password and enter it straight after completing the registration.
If you still have issues registering, clear your web cookies and browser history. For instructions, type ‘clear web cookies’ or ‘clear browser history’ into your search engine.
Can I access the Strata Hub on my mobile or tablet?
Yes, however we recommend using a desktop for the best user experience.
Which browser should I use when using the Strata Hub?
The preferred browsers are Firefox, Chrome, Safari and Microsoft Edge. Windows Internet Explorer is not supported.
I am having trouble registering, what can I do?
- Ensure you have access to the inbox of the email you are using for registration.
- Make sure you don’t have the registration page open in another browser or device.
- Select a unique password and enter it exactly when completing the registration process.
If you still have issues registering, please clear your web cookies/browser history. For instructions, type ‘clear web cookies’ or ‘clear browser history’ into your search engine.
Do I need to have a MyServiceNSW account before registering?
You will need a MyServiceNSW to complete your proof of identity. If you don’t have one, you can create it during the proof of identity process.
Tip: Having your MyServiceNSW login details ready will help you quickly complete your proof of identity.
What if I haven't received MyServiceNSW verification code?
During the registration process where you are proving your identity, you will receive a verification code to your MyServiceNSW account email address. If you do not receive the email:
- make sure it hasn’t gone to your junk or spam folders
- read the onscreen message carefully to check the email address the verification code is being sent to
- check if you have a different email address for your Strata Hub and MyServiceNSW accounts.
Can I switch between SBBIS and the reporting?
If you fall under the Strata building bond and inspections scheme (SBBIS) for new apartments, you will have access to the SBBIS application in the strata hub.
To switch views between SBBIS and the reporting for strata schemes, you’ll need to request access to ‘Strata scheme reporting’ application. To do this:
- Log into the Strata Hub.
- Select the ‘My profile’ icon on the left-hand panel.
- Under the ‘Application access’ heading, select ‘request application access’.
- Choose ‘Strata scheme reporting’ then select ‘Continue’.
Once you have access to both applications, you can select which opens when you log in. To set or change your default view:
- Select the ‘My profile’ icon from the left-hand panel.
- Under the ‘Application access heading’, select ‘Set default application’ and make your selection.
When you next log in, your application preference will display.
Need more help?
Contact Fair Trading
If you have any further questions about strata, you can contact Fair Trading via phone or in-person at a Service NSW centre.
Did you know?
Privacy and collection information
When you register to use the Strata Hub, you will be asked to read and agree to a privacy collection notice. You will also be asked to read and agree to the privacy collection notice for your role when you report a scheme.
These privacy collection notices may be updated from time to time.
Below are copies of the privacy collection notices that you will be shown in the Strata Hub depending on the action you are taking.
Registration (applies to all roles)
The Department of Customer Service (the Department), on behalf of the Commissioner for Fair Trading, gives priority to protecting the privacy of your personal information. We do this by handling personal information in a responsible manner and in accordance with the Privacy and Personal Information Protection Act 1998 (NSW privacy legislation).
The personal information you provide during the Strata Hub registration process will be collected and used by the Department for the following purposes:
- Processing and managing your registration as a user of the Strata Hub which includes sending you email notifications. This includes mandatory system notifications relating to your use of the Strata Hub, regulatory and compliance information, as well as optional content you opt-in to receive from the Strata Hub. Please note, you can change your preference to receive optional communications at any point via the My Profile section in the Strata Hub or by selecting the unsubscribe link within an email you receive from the Strata Hub.
- Internal administrative purposes, including communicating with you in relation to your use of the Strata Hub.
- We may use the information we hold to support more informed policy making, program management, evaluation, research and service planning as it can facilitate more efficient service delivery for residents and business in NSW.
If you do not provide the information requested during the registration process, you will not be able to register to use or access information in the Strata Hub.
The Department will store and manage your personal information in accordance with requirements under NSW privacy legislation. We may store the information you provide on external platforms, including Pega systems, and this information will be accessible by relevant areas within the Department. The Department will not disclose your personal information collected during the registration process to third parties without your consent, or unless we are otherwise required or authorised to do so by law. Our Privacy Statement describes when this may occur.
Please see the DCS Privacy Management Plan for more information about how we handle your personal information, how you can request access to or correct the personal information we hold about you (if the information is inaccurate, incomplete, not relevant or out of date) and who to contact if you have a privacy related enquiry or complaint (email: FTPrivacy@customerservice.nsw.gov.au).
Reporting
The Department of Customer Service (the Department) on behalf of the Commissioner for Fair Trading, gives priority to protecting the privacy of your personal information. We do this by handling personal information in a responsible manner and in accordance with the Privacy and Personal Information Protection Act 1998 (PPIP Act).
The personal information you provide during the Strata Hub reporting process will be collected and used by the Department for the following purposes:
- Internal administrative purposes, including liaising with you in relation to your use of the Strata Hub.
- Verifying that you are authorised to access the Strata Hub in respect of the building you manage, and to verify that other persons are authorised to access the Strata Hub in respect of that building.
- Enabling you to receive contact details of various parties who are required to be reported to the Strata Hub in respect of the building you manage
The consequence of not providing the Department with your personal information is that you will not be able to register to access, input or update information in Strata Hub.
If you are using Strata Hub to provide information to the Department in relation to a strata scheme, the information you report is required to be collected under the Strata Schemes Management Regulation 2016 (the Regulations).
The personal information you provide may be disclosed to specified persons (including, where relevant, persons acting in those positions) in accordance with their level of access provided for under the Regulations. Under the Regulations, information may be disclosed to:
- A person required to be named on the strata roll for the strata scheme
- The members of the strata committee of the owners corporation
- If there is a strata managing agent for the strata scheme, the managing agent
- If there is a building manager of the strata scheme, the manager
- Fire and Rescue NSW
- The local council for the land on which the strata scheme is situated
The Department stores and manages information in accordance with requirements under NSW privacy legislation. We may store the information on external platforms, including Pega systems, and this information will be accessible by relevant areas within the Department. The Department will not disclose any personal information collected during the registration process to third parties without consent, or unless we are otherwise required or authorised to do so by law. Our Privacy Statement describes when this may occur.
Please see the DCS Privacy Management Plan for more information about how we handle personal information, how you can request access to or correct the personal information we hold about you (if the information is inaccurate, incomplete, not relevant or out of date) and who to contact if you have a privacy related enquiry or complaint (email: FTPrivacy@customerservice.nsw.gov.au).
The Department of Customer Service (the Department), on behalf of the Commissioner for Fair Trading, gives priority to protecting the privacy of your personal information. We do this by handling personal information in a responsible manner and in accordance with the Privacy and Personal Information Protection Act 1998 (NSW privacy legislation).
The personal information you provide during the Strata Hub reporting process will be collected and used by the Department for the following purposes:
- Internal administrative purposes, including liaising with you in relation to your use of the Strata Hub.
- Verifying that you are authorised to access the Strata Hub in respect of the building you manage, and to verify that other persons are authorised to access the Strata Hub in respect of that building.
- Enabling you to receive contact details of various parties who are required to be reported to the Strata Hub in respect of the building you manage
The consequence of not providing the Department with your personal information is that you will not be able to register to access, input or update information in Strata Hub.
If you are using Strata Hub to provide information to the Department in relation to a strata scheme, the information you report is required to be collected under the Strata Schemes Management Regulation 2016 (the Regulations).
The personal information you provide may be disclosed to specified persons (including, where relevant, persons acting in those positions) in accordance with their level of access provided for under the Regulations. Under the Regulations, information may be disclosed to:
- A person required to be named on the strata roll for the strata scheme
- The secretary of the owners corporation
- The members of the strata committee of the owners corporation
- If there is a strata managing agent for the strata scheme, the managing agent
- If there is a building manager of the strata scheme, the manager
- Fire and Rescue NSW
- The local council for the land on which the strata scheme is situated
The Department stores and manages information in accordance with requirements under NSW privacy legislation. We may store the information on external platforms, including Pega systems, and this information will be accessible by relevant areas within the Department. The Department will not disclose any personal information collected during the registration process to third parties without consent, or unless we are otherwise required or authorised to do so by law. Our Privacy Statement describes when this may occur.
Please see the DCS Privacy Management Plan for more information about how we handle personal information, how you can request access to or correct the personal information we hold about you (if the information is inaccurate, incomplete, not relevant or out of date) and who to contact if you have a privacy related enquiry or complaint (email: FTPrivacy@customerservice.nsw.gov.au).
The Department of Customer Service (the Department), on behalf of the Commissioner for Fair Trading, gives priority to protecting the privacy of your personal information. We do this by handling personal information in a responsible manner and in accordance with the Privacy and Personal Information Protection Act 1998 (NSW privacy legislation).
The personal information you provide during the Strata Hub reporting process will be collected and used by the Department for the following purposes:
- Internal administrative purposes, including liaising with you in relation to your use of the Strata Hub.
- Verifying that you are authorised to access the Strata Hub in respect of the building you manage, and to verify that other persons are authorised to access the Strata Hub in respect of that building.
- Enabling you to receive contact details of various parties who are required to be reported to the Strata Hub in respect of the building you manage
The consequence of not providing the Department with your personal information is that you will not be able to register to access, input or update information in Strata Hub.
If you are using Strata Hub to provide information to the Department in relation to a strata scheme, the information you report is required to be collected under the Strata Schemes Management Regulation 2016 (the Regulations).
The personal information you provide may be disclosed to specified persons (including, where relevant, persons acting in those positions) in accordance with their level of access provided for under the Regulations. Under the Regulations, information may be disclosed to:
- If there is a strata managing agent for the strata scheme, the managing agent
- The secretary of the owners corporation for the building
The Department stores and manages information in accordance with requirements under NSW privacy legislation. We may store the information on external platforms, including Pega systems, and this information will be accessible by relevant areas within the Department. The Department will not disclose any personal information collected during the registration process to third parties without consent, or unless we are otherwise required or authorised to do so by law. Our Privacy Statement describes when this may occur.
Please see the DCS Privacy Management Plan for more information about how we handle personal information, how you can request access to or correct the personal information we hold about you (if the information is inaccurate, incomplete, not relevant or out of date) and who to contact if you have a privacy related enquiry or complaint (email: FTPrivacy@customerservice.nsw.gov.au).
The Department of Customer Service (the Department), on behalf of the Commissioner for Fair Trading, gives priority to protecting the privacy of your personal information. We do this by handling personal information in a responsible manner and in accordance with the Privacy and Personal Information Protection Act 1998 (NSW privacy legislation).
The personal information you provide during the Strata Hub reporting process will be collected and used by the Department for the following purposes:
- Internal administrative purposes, including liaising with you in relation to your use of the Strata Hub.
- Verifying that you are authorised to access the Strata Hub in respect of the building you manage, and to verify that other persons are authorised to access the Strata Hub in respect of that building.
- Enabling you to receive contact details of various parties who are required to be reported to the Strata Hub in respect of the building you manage
The consequence of not providing the Department with your personal information is that you will not be able to register to access, input or update information in Strata Hub.
If you are using Strata Hub to provide information to the Department in relation to a strata scheme, the information you report is required to be collected under the Strata Schemes Management Regulation 2016 (the Regulations).
The personal information you provide may be disclosed to specified persons (including, where relevant, persons acting in those positions) in accordance with their level of access provided for under the Regulations. Under the Regulations, information may be disclosed to:
- A person required to be named on the strata roll for the strata scheme
- The secretary of the owners corporation
- The members of the strata committee of the owners corporation
- If there is a building manager of the strata scheme, the manager
- Fire and Rescue NSW
- The local council for the land on which the strata scheme is situated
The Department stores and manages information in accordance with requirements under NSW privacy legislation. We may store the information on external platforms, including Pega systems, and this information will be accessible by relevant areas within the Department. The Department will not disclose any personal information collected during the registration process to third parties without consent, or unless we are otherwise required or authorised to do so by law. Our Privacy Statement describes when this may occur.
Please see the DCS Privacy Management Plan for more information about how we handle personal information, how you can request access to or correct the personal information we hold about you (if the information is inaccurate, incomplete, not relevant or out of date) and who to contact if you have a privacy related enquiry or complaint (email: FTPrivacy@customerservice.nsw.gov.au).
The Department of Customer Service (the Department), on behalf of the Commissioner for Fair Trading, gives priority to protecting the privacy of your personal information. We do this by handling personal information in a responsible manner and in accordance with the Privacy and Personal Information Protection Act 1998 (NSW privacy legislation).
The personal information you provide during the Strata Hub reporting process will be collected and used by the Department for the following purposes:
- Internal administrative purposes, including liaising with you in relation to your use of the Strata Hub.
- Verifying that you are authorised to access the Strata Hub in respect of the building you manage, and to verify that other persons are authorised to access the Strata Hub in respect of that building.
- Enabling you to receive contact details of various parties who are required to be reported to the Strata Hub in respect of the building you manage
The consequence of not providing the Department with your personal information is that you will not be able to register to access, input or update information in Strata Hub.
If you are using Strata Hub to provide information to the Department in relation to a strata scheme, the information you report is required to be collected under the Strata Schemes Management Regulation 2016 (the Regulations).
The personal information you provide may be disclosed to specified persons (including, where relevant, persons acting in those positions) in accordance with their level of access provided for under the Regulations. Under the Regulations, information may be disclosed to:
- If there is a strata managing agent for the strata scheme, the managing agent
- The secretary of the owners corporation for the building
The Department stores and manages information in accordance with requirements under NSW privacy legislation. We may store the information on external platforms, including Pega systems, and this information will be accessible by relevant areas within the Department. The Department will not disclose any personal information collected during the registration process to third parties without consent, or unless we are otherwise required or authorised to do so by law. Our Privacy Statement describes when this may occur.
Please see the DCS Privacy Management Plan for more information about how we handle personal information, how you can request access to or correct the personal information we hold about you (if the information is inaccurate, incomplete, not relevant or out of date) and who to contact if you have a privacy related enquiry or complaint (email: FTPrivacy@customerservice.nsw.gov.au).
Note: The Strata Hub was formerly known as the Strata portal.
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