Strata Hub security and privacy
We have implemented multiple security measures to protect the identity of individuals, businesses and strata schemes.
Strata annual reporting
All strata schemes in NSW will need to report key information online each year.
Report multiple schemes in bulk
We have different options for strata managers who want to report in bulk.
We ask Strata Hub users to prove they are who they say they are, and have a legitimate reason to access the Hub, before they are allowed in.
Examples include:
- multi-factor authentication
- strong password protocols
- captcha software
- auto-disabling long-time dormant users
- proof of identity through Service NSW
- identity checking strata manager's licence number.
We monitor the sessions our users have on the Strata Hub.
Examples of how we do this include:
- logging out a user after failed login attempts
- logging out after extended inactive screen time.
We log a user's activity in the Strata Hub.
Examples of the activities we log include:
- requests to access strata scheme information
- login/logout attempts
- viewing or attempting to view scheme information
- field level changes and any change of individual user's access.
We are always reviewing our processes and technologies.
We are proactively completing:
- end-to-end testing to ensure the auditing processes are working properly
- penetration security testing by cyber security experts during critical delivery phases
- continuous upgrades of the platform used for strata scheme reporting to address potential new vulnerabilities.
Strata committee members who are registered to use the Strata Hub can view the following information based on their role in the strata scheme.
These roles include the secretary or chairperson of a strata scheme for an owners corporation and where appointed, the strata managing agent:
- The contact details of the current strata secretary, chairperson, strata managing agent, building manager and emergency contacts.
- The scheme details including lots and usage (e.g., residential, commercial or retirement village).
- The scheme financial information including insurance replacement value of entire complex and balance of the capital works fund.
- The annual general meeting date.
- Whether the strata scheme has formed a strata renewal committee and the date it was established.
- Building information including number of buildings in the strata scheme, number of storeys above ground, date of occupation certificate (if issued), annual fire safety statement date and NABERS ratings.
- Audit, annual reporting history (except contact details) and payment history.
By registering to use the Strata Hub, a building manager can view all the information that the secretary, chairperson or strata managing agent can see except for audit history.
By registering to use the Strata Hub, people reported as emergency contacts in the scheme can view the:
- all publicly available information
- their emergency contact details as reported in the Strata Hub.
On the Strata search they can see:
- the number of lots and how they are used
- the address
- date the scheme was registered
- map showing where the strata scheme is located
- date of the last annual general meeting (AGM)
- date the scheme was last reported
- the strata managing agent name and licence number (if any).
Members of the general public can register for the Strata Hub and view additional information for reported schemes, including the number of:
- buildings in the strata scheme
- storeys above ground (for class 2 apartment buildings).
The contact details of the secretary, strata managing agent and nominated emergency contacts are shared with NSW Ambulance, Fire and Rescue NSW and local councils.
Fire and Rescue NSW and local councils can also view the date of the latest annual fire safety statement.
Any other reported information will only be available to the Department of Customer Service and NSW Fair Trading.
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