Strata Hub security and privacy

We have implemented multiple security measures to protect the identity of individuals, businesses and strata schemes.

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 Strata annual reporting

All strata schemes in NSW will need to report key information online each year.

Learn more

Ready to report

Set up your profile and complete reporting on behalf of your scheme.

How to register

Report multiple schemes in bulk 

We have different options for strata managers who want to report in bulk. 

Find out more

How is my information kept safe?

A range of security measures are in place to ensure no one accesses the information who shouldn't.

Some of these measures are below.

User authentication

We ask Strata Hub users to prove they are who they say they are, and have a legitimate reason to access the hub, before they are allowed in.

Examples include: 

  • multi-factor authentication
  • strong password protocols
  • captcha software
  • auto-disabling long-time dormant users
  • proof of identity through Service NSW
  • identity checking strata manager's licence number. 
Session management

We monitor the sessions our users have on the Strata Hub.

Examples of how we do this include: 

  • logging out a user after failed login attempts
  • logging out after extended inactive screen time.
Audit logs

We log the activity a user does on the Strata Hub. 

Examples of the activity we log include: 

  • requests to access strata scheme information
  • login/logout attempts
  • viewing or attempting to view scheme information
  • field level changes and any change of individual user's access.
Continuous improvement

We are always reviewing our processes and technologies.

We are proactively completing:

  • end-to-end testing to ensure the auditing processes are working properly
  • penetration security testing by cyber security experts during critical delivery phases
  • continuous upgrades of the platform used for strata scheme reporting to address potential new vulnerabilities.

Who will have access to the information?

Protection of Strata Hub information is our priority.

People in the strata scheme

Strata committee members who are registered to use the Strata Hub can view the following information based on their role in the strata scheme. 

Secretary or chairperson of a strata scheme for an owners corporation and where appointed, the strata managing agent:

  • contact details of the current strata secretary, chairperson, strata managing agent, building manager and emergency contacts
  • scheme details including lots and usage (e.g., residential, commercial or retirement village)
  • scheme financial information including insurance replacement value of entire complex and balance of the capital works fund
  • annual general meeting date
  • if the strata scheme has formed a strata renewal committee and the date it was established
  • building information including number of buildings in the strata scheme, number of storeys above ground, date of occupation certificate (if issued), annual fire safety statement date and NABERS ratings
  • audit, annual reporting history (except contact details) and payment history

By registering to use the Strata Hub, a building manager can view the following information.

  • all the information that the secretary, chairperson or strata managing agent can see except for audit history 

By registering to use the Strata Hub, people reported as emergency contacts in the scheme can view the following information

  • all publicly available information 
  • their emergency contact details as reported in the Strata Hub

On the Strata search they can see:

  • number of lots
  • the address
  • date the scheme was registered
  • map showing where the strata scheme is located
  • date of the last Annual General Meeting (AGM)
  • date the scheme reported

Members of the general public can register for the  Strata Hub and view the following additional information for reported schemes. 

  • number of buildings in the strata scheme
  • number of storeys above ground (for apartment buildings)
  • usage (e.g., residential, commercial or retirement village)
Government agencies

The contact details of the secretary, strata managing agent and nominated emergency contacts for strata schemes which have completed their reporting are being shared with NSW Ambulance and Fire and Rescue NSW for use in emergencies. 

Additionally, Fire and Rescue NSW can view the date of the latest annual fire safety statement.

Any other reported information will only be available to the Department of Customer Service and NSW Fair Trading. 

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