NSW Strata and Property Services Commissioner

Learn about the work we are doing to deliver public confidence, uplift industry performance and produce valuable consumer experiences in the strata and property services sectors.

View over Sydney Central Business District towards Harbour Bridge.

What we do

Property in NSW is central to the social, economic, and personal well-being of every resident in the state. Leadership from government and industry is more important than ever to get ahead of emerging challenges and deliver the opportunities and confidence demanded by stakeholders.

The Strata and Property Services Commissioner works within NSW Fair Trading to drive change across industry, government and consumers to enable empowered, accountable, and trusted NSW strata and property services sectors.

Statement of Expectations - Strata and Property Services Commissioner (PDF, 122KB)

This Statement of Expectations outlines the expectations of, and priorities for, the Strata and Property Services Commissioner role and other responsibilities.

Guiding principles

Empowered

Creating a framework for high-level collaboration, embracing all key stakeholders; Government, industry and consumers.

Accountable

Delivering a best-practice professional and regulatory model to support the industry through a period of positive transformation and delivering great customer outcomes .  

Trusted

Ensuring a strong and transparent property sector that is proactively servicing the needs of property service professionals, with the highest compliance and performance standards for the benefit of consumers.   

Our work

Strata governance and confidence

Ensure adequate disclosure at point of sale and strata scheme establishment. Manage ongoing insurability of NSW strata building stock. 

Raising standards

Raise industry standards and professional development, including promoting appropriate standards of conduct and competency for agents and the wider industry.

Regulatory practice reform

Engage with and regulate the strata and property services sector, and foster proactive compliance. Track and report risk and harm minimisation or eradication.

Advocacy and engagement

Lead industry and consumer advocacy and engagement, including making recommendations to the Minister or Secretary on regulatory settings.

Driving improvements

Drive improvements in Fair Trading’s exercise of its regulatory powers, including reviewing complaint handling and compliance action.

Researching

Research merging market trends, potentially harmful business practices and other matters impacting the property services sector and its consumers.

Delivering change

Develop and deliver reforms for the strata and property services sectors.

Property Services Expert Panel

The Property Services Expert Panel is appointed by the Minister and brings together leaders from across the sector. The Strata and Property Services Commissioner is a leading member of the Panel and works closely with it to obtain high level practitioner and consumer feedback and strengthen its advice to Government.

Find the strata resources you need

Living in strata

What you need to know about living in a strata apartment, townhouse or villa.

Serving on a strata committee

What you need to know if you become a strata committee member.

Help and support for strata and property services

Make a complaint or ask a question:

Call Centre: 13 32 20(Monday to Friday, 8.30am – 5.00pm)

Feedback and suggestions regarding strata and property services

Requests for engagement directly with the Strata and Property Services Commissioner’s office regarding case studies, recommendations or systemic issues in the sector can be made via:

Office of the Strata & Property Services Commissioner

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