We are the NSW consumer protection regulator
We safeguard consumer rights, regulate specific industries, occupations and consumer transactions, and advise traders on fair and ethical business practices. Our role includes regulation, education, compliance and enforcement.
Implementing and enforcing the laws in NSW relating to
Providing support for renting, home building and renovating, and strata.
Implementing rules and processes around raising funds for charitable purposes in NSW.
Supporting and protecting consumer rights in NSW.
Providing support for starting or running associations, co-operatives and funeral funds.
Enforcing consumer rights when buying, selling, maintaining or repairing a vehicle in NSW.
Implementing rules around community gaming activities and trade promotions.
Providing regulatory functions and services for
NSW Fair Trading supports the NSW community to exercise their consumer rights.
NSW Fair Trading ensure that businesses and rental providers do the right thing.
We fund assistance and advocacy services for consumers and renters experiencing vulnerability. We also administer a number of funds and schemes including Rental Bonds, Retail Bonds, the Property Services Compensation Fund, the Motor Dealers and Repairs Compensation Fund, and the Newsagents Assistance Fund.
Our focus
Our regulatory priorities outline the specific areas and consumer harms we aim to address proactively in the financial year 2024-25.
Our 2024-2027 strategy captures where we are focusing our efforts, and what approach we will take to deliver activities that achieve our vision and purpose.
Our NSW Fair Trading Commissioner and Deputy Secretary, Fair Trading & Regulatory Services, Natasha Mann
Natasha was appointed as the NSW Fair Trading Commissioner and Deputy Secretary in November 2021.
As NSW Fair Trading Commissioner, she is responsible for regulating significant industries including real estate, strata, the motor industry, and general consumer transactions. As Deputy Secretary, she leads an extensive portfolio of regulators and schemes including NSW Fair Trading, Office of the Registrar General, Professional Standards Authority and Subsidence Advisory NSW.
Natasha is an experienced organisational leader with over 20 years of regulatory and public policy experience at executive and Board level. She has held various senior leadership roles across the government sector. Natasha holds a Bachelor of Arts (Hons) and Bachelor of Laws from the University of Sydney.
Engaging with community, industry and other stakeholders is an integral part of our role — and placing people at the centre of our work is an important part of how we tackle regulatory challenges.
Natasha Mann, NSW Fair Trading Commissioner and Deputy Secretary, Fair Trading & Regulatory Services
Our leadership team
NSW Fair Trading is led by our NSW Fair Trading Commissioner, Natasha Mann, and a team of experts dedicated to a fair and safe marketplace for goods, services and homes in NSW.
Natasha's leadership team includes:
- Trina Jones, NSW Rental Commissioner - more about the NSW Rental Commissioner
- Suzanne Crowle, NSW Fair Trading Executive Director, Operations
- Natasha Luschwitz, NSW Fair Trading Executive Director, Policy and Delivery
- Angus Abadee, NSW Strata & Property Services Commissioner - more about the NSW Strata & Property Services Commissioner