The NSW Government has announced the selection of a new provider to manage the operations of the NSW Government Radio Network.
BAI has been selected to provide day-to-day management, monitoring, maintenance and service restoration for the network, which is used by public safety and other government agencies for essential communications.
BAI was chosen following an extensive tender process that included a Client Reference Group and evaluation teams comprised of representatives from public safety organisations, utilities and other NSW Government agencies.
The contract with BAI includes a number of provisions aimed at improving service delivery for agencies including higher service level requirements, such as improved response and restoration times, as well as increased governance and accountability. It also has greater flexibility to allow agencies to adapt quickly to technological improvements and changes to their network design, including adding new services and features.
A separate maintenance agreement has been negotiated with the current network manager, Motorola Solutions, who will continue to support the core and critical components of the network.
The NSW Telco Authority has approached the development of the new contract arrangements as a mechanism for improving service levels, with the two agreements working together to provide an integrated solution that delivers enhanced services at a lower cost than the existing arrangements.
The transfer of management from Motorola to BAI will take place through a three-month transition process to ensure a seamless handover of operational responsibility.