Find your next role in the public sector
Helping you deliver excellent services
Accessibility and Inclusivity Toolkit
Helping you build and buy digital products and services everyone can use.
Digital Service Toolkit
Design, develop and deliver better digital experiences using the best NSW Government resources.
Sludge Toolkit
Resources to help you address frictions in your government services, improving customer experience.
Digital NSW Accelerator
Work with us to apply agile and human-centred design thinking to accelerate digital product delivery.
NSW Digital Connectivity Index
Assess NSW digital connectivity and gain insights for informed decisions.
Administrative Requirements Portal
View whole of government administrative directions, policies, and guidance.
Engage with the Behavioural Insights Unit
The NSW Behavioural Insights Unit (BIU) uses the latest research about how people really think and act to help NSW Government agencies deliver better services to citizens.
Book a 30 min session with Behavioural Insights staff
Book a session with our expert staff to troubleshoot your behavioural insights project at our weekly clinics.
Sign up to the newsletter
Get tips and the latest results on using behavioural insights, and upcoming events and workshops for NSW public servants to support NSW citizens.
Behavioral Insights guides
These practical guides put the tools of behaviour change in your hands.
- How to improve the experience for NSW Government customers (PDF 367.01KB)
- How to increase take up of programs and services (PDF 94.92KB)
- How to address myths and misinformation using behavioural insights (PDF 427.29KB)
- Using behavioural insights to increase completion of forms and surveys (PDF 307KB)
- How to test whether your behaviour change intervention works (PDF 130.08KB)
- Taking action to help customers in distress (PDF 1.01MB)
Professional development, culture and inclusion
Everyone's business
Cultural capability training to help you understand Aboriginal and Torres Strait Islander culture and how past policies and practices continue to affect people and communities today.
Disability inclusion training
Complete disability awareness training as an employee or a manager.
Aboriginal workforce
Information and resources on all things relating to Aboriginal workforce development, strategy and cultural capability.
Disability employment
Learn how to create inclusive and barrier-free workplaces for people with disability.
Other Public Service Commission resources
Explore frameworks, tools, guides and programs designed to support a contemporary, diverse, inclusive and highly capable public sector.
Workforce mobility
Learn about the whole of Government approach to retaining talent, facilitating mobility and reducing recruitment and redundancy expenditure.
Past events
Let's Rock NSW
In 2023, we held our first statewide hybrid event for all NSW Government staff on disability inclusion in the workplace.