Charter for Small Business Action Plan

• Establish the Service NSW Business Bureau.
• Support small businesses who are interested or ready to sell their goods and services to customers overseas.

The Service NSW Business Bureau provides guidance on government programs and topics such as business planning, marketing and cash flow.​

​The Business Bureau also connects small businesses to programs that can build readiness to export and overseas opportunities.

• Promote greater and more consistent sector consultation and engagement.
• Publish government agency statements on delivering the Charter principles​.
• Examine and report on further steps to manage major infrastructure project impacts on small business.

The Service NSW Business Bureau is working across government agencies to improve how we engage with small business on policies and projects. This will help us design approaches that better meet the needs of small businesses in NSW.

• Improve coordination and response to red-tape and other pain points.

• Remove legacy red tape requirements through legislative reform.

• Provide financial support to help ease the cost of doing business​.

• Deliver faster payments to small businesses.

Government agencies are taking steps to make it easier to do business in NSW, including through streamlining regulation and providing targeted financial support. We are also strengthening processes to improve the way we respond to pain points raised by the sector.

We will: 

• Promote awareness of NSW Government contracts, tendering tools and resources.

• Make it easier for small businesses to supply goods and services to NSW Government agencies.

• Increase tender weightings for small business, local content, jobs creation, and ethical supply chains.

We are creating more opportunities for small businesses to supply goods and services to NSW Government agencies. This includes building small business capability to submit tenders, and making procurement processes easier for small businesses, such as simplifying insurance requirements.

• Develop and apply performance metrics to NSW Government agencies.

We are developing new ways to track progress against the Charter and action plan. This will include bringing data together to look at how various programs and measures are supporting small business. 

• Report regularly against progress on the Charter and action plan.

The commitments in the Charter will be supported by new reporting that shows how NSW Government agencies are taking action to assist small businesses. This will provide important feedback to the sector on how we are tracking.