GIPA Act - Application

To access information held by the Department of Customer Service (including Revenue NSW), submit a request using the form below.

Avoid processing delays

We encourage you to pay the $30 application fee by EFT to avoid delays in processing your application. If you are unable to pay in this way then please contact us on (02) 9219 3700 to discuss.

Required field
Your details
GIPA contact follow up

Application fee

The fee for a GIPA application is $30. This fee must be paid to successfully lodge an application.

Payment options

Post cheque or money order with the application form payable to Department of Customer Service.

EFT please follow payment instructions below.
Subject description: Your surname - GIPA application fee
Pay: Department of Customer Service
ABN: 81 913 830 179
Bank: Westpac
BSB: 032 001
Account number: 203164

Payment type
Government information
Please describe in detail the information you would like to access. If you do not provide enough detail we may not be able to process your application.

Discount of processing charges

You may be asked to pay a fee of $30 an hour for processing your application. Some applicants may be entitled to a 50% reduction of processing charges on the grounds of personal hardship or because the information sought is of special interest to the public. If you wish to apply for a discount on the processing charges, please indicate the reason:

  • For financial hardship, please attach supporting documentation - copy of pension, Department of Human Services or student card
  • For not-for-profit organisation, please attach supporting documentation
  • For special benefit to the public, please attach supporting documentation
Discount reason
One file only.
16 MB limit.
Allowed types: pdf, doc, docx.

Disclosure log

If the information you have requested is released to you and would be of interest to other members of the public, details about your application may be recorded in the agency’s ‘disclosure log’. This is published on the agency’s website. We will not publish personal information on the log.

Do you object to this?
Accessing the information
How do you wish to access the information?

Consultation

We may need to consult with third parties before deciding your application. Please indicate in the boxes below whether you consent to the release of the following information to any third parties. This information will assist any third parties to understand why you are seeking the information.

Your name?
Details of information you are seeking?

Contact

If you require assistance lodging this application you may call the GIPA team on 02 9219 3700 or send an email to gipa@customerservice.nsw.gov.au.

Privacy Collection Notice

Your personal information will only be used for the purpose you are providing it in this form. Please read the privacy collection notice for more information about how we handle your information.

You are providing this personal information so that NSW Department of Customer Service can process your request to access information under the Government Information (Public Access) Act 2009 (GIPA).

Your personal information will be used by NSW Department of Customer Service for the purpose of contacting you and processing your application. This may include NSW Department of Customer Service sharing and transferring your application to another agency who holds or is likely to hold the information you have requested. Otherwise, NSW Department of Customer Service will not disclose your personal information without your consent unless authorised by law, such as by court order.  

NSW Department of Customer Service are required to collect personal information directly from an individual unless the individual has authorised collection of the information from someone else. 

To process an application, you are required to provide certain information to us as outlined under Part 4 of the GIPA Act, for example: your name and your postal/email address. If you choose not to provide us with the requested information, we may not be able to process your application. 

More information 

This privacy notice applies only to the information you are providing in this form. If you would like to know more about how NSW Department of Customer Service meets its regulatory obligations in collecting, using, sharing and storing personal information, you can read the complete Privacy Policy and Plan at https://www.nsw.gov.au/nsw-government/privacy-statement.

You have the right to access your personal information held by NSW Department of Customer Service, without excessive delay or expense. You also have the right to have your personal information corrected if it is inaccurate or out-of-date.  

If you would like to access or correct your personal information, please contact below: 

Privacy Team

Department of Customer Services
2-24 Rawson Place
Sydney NSW 2000
Australia

Privacy@customerservice.nsw.gov.au

Access to information

You may also contact NSW Department of Customer Service if you have any questions about this privacy notice. 

Background 

Personal information is any information or an opinion about an individual whose identity is apparent or can reasonably be ascertained. NSW Government Agencies must comply with the Information Protection Principles (IPPs), which are outlined in the Privacy and Personal Information Protection Act 1998 (PPIP Act). These regulate the collection, storage, use and disclosure of personal information held by Government Agencies. 

Government Information (Public Access) Act 2009 (GIPA Act) 

  • authorises and encourages the proactive release of information by NSW public sector agencies 

  • gives members of the public a legally enforceable right to access government information 

  • ensures that access to government information is restricted only when there is an overriding public interest against releasing that information. 
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