Repairs and changes to your social housing
An Easy Read guide for social housing tenants to ask for repairs or changes to their home.
Image
In this guide, we explain how repairs and changes work for your social housing.
Social housing is homes that cost less to live in.
The government helps pay for social housing.
When you need repairs
Image
You have to tell Homes NSW when you need repairs in your social housing.
Image
This includes emergency repairs.
An emergency:
- is a dangerous situation
- is something you don’t expect to happen
- can put your health and safety at risk.
Image
Emergency repairs can include:
- flooding from broken pipes
Image
- damage from a fire.
Image
You can ask for repairs on the eRepair website.
Image
You can also call the housing contact centre for support with repairs.
Follow the prompts to for ‘maintenance requests’.
Image
Homes NSW will work with you to plan the repairs you need.
When you want to make changes
Image
You can make some changes to your social housing without asking Homes NSW.
Image
For example, you can hang pictures on the wall.
Image
You need to ask Homes NSW before you make any bigger changes to your social housing.
Image
For example, if you want to:
- change the carpet
- build a fence.
Image
Homes NSW will send you a letter or email to let you know if these changes are okay.
Image
You can find out more on the Making alterations to your home.