Key information
- Developers are required to lodge a building bond that is 2% of the contract price for the building work, with the Secretary (or prescribed percentage included in the regulation). The building bond secures funds (up to the amount of the bond) to pay for the costs of rectifying defective building work identified in a final report of a building inspector.
- The Strata Hub is the online portal to administer the remaining stages 2-8 of the SBBIS. Once the developer’s Strata building bond case has been approved in the NSW Planning Portal and occupation certificate has been issued, the developer will be sent an email to register in the Strata Hub.
- Developers need to register to use the Strata Hub, complete their tasks for Stages 2-8 of the SBBIS and upload documents, as required.
How to register for the Strata Hub
What developers must do
Once the Secretary has approved your SBBIS bond and an occupation certificate has been issued on the NSW Planning Portal, the Strata Hub will send an email notification advising you to ‘Register for the Strata Hub’. The email will include the strata bond number.
Once you register (or login) to the Strata Hub you can view the details of the development and progress your building bond case.
If you are having trouble registering, follow these instructions.
- Read and accept the Privacy Statement, complete ‘ReCAPTCHA’ and click on ‘Continue’.
- Enter your personal details. The fields marked with a red asterisk [*] are mandatory.
Note: Save your username and password somewhere secure so you can log in easily next time. - Read and accept the 2 disclaimer statements and click on 'Continue’.
Select ‘Developer’ under Registration Details. Enter your Australian Business Number (ABN)/Australian Company Number (ACN) (as provided when lodging the bond in the NSW Planning Portal (stage 1).
- You will see the details that have come across from the NSW Planning Portal. Click on ‘Register’.
- You will see an onscreen message about a welcome email. Select ‘Return to login screen’.
- You will receive an email on a registration confirmation.
- To login and confirm your account, enter your username (your email address) and temporary password.
- You will receive a ‘Verification Code’ by email.
- Enter the verification code and click ‘Submit’.
- The system will ask you to change your password. Set your new password to complete your registration.
- You will be able to see the Welcome page.
- Search your ‘Strata Bond Number’, you will be able to see and update the details.
To log off, click on your initials in the bottom, left-hand corner and select the ‘Log off’. option.
The supported browsers are Google Chrome, Microsoft Edge, Mozilla Firefox and Safari.
If you are having trouble viewing the left panel menu options, check your browser is not zoomed in past 100%.
If you are still having issues after trying these steps, email the Strata Hub administrator for support at stratasystem@customerservice.nsw.gov.au or call 13 32 20.