Stage 2: Building inspector appointment

The Strata Hub will provide notice to you with notifications before the appointment deadline to remind you to appoint an inspector.
The email will include the case reference number. Log in to the Strata Hub and select a building inspector.
You will see your Home Page Dashboard. It will display your Strata Bond cases in the ‘My Work’ section.
Select 'Developer Work Queue' under Unassigned Work in the Work Overview area of the Home Page to view strata bond cases for your organisation.
If there are several bonds in your work list, you can enter the relevant Strata Bond Number in the ‘Search’ field under ‘Developer Work Queue’ to retrieve the relevant strata bond case.

Select the the relevant strata bond case.
Select ‘Actions’ on the left-hand menu and select ‘Variation of time’ from the drop-down list.
You will see the current milestones for the case.
Select the relevant milestone. In this case, the building inspector appointment due date.
Enter the ‘New requested date.
Enter the reason for your request.
Attach any supporting documents.
Select ‘Submit’.
The task will then move to the Secretary’s work queue for consideration.
You will receive a notification about the outcome of your request.
If your request is approved, the new date will appear in the Modified column.

For the relevant strata bond case, select 'Go' in the Action column.
Check the details of your ‘Inspector appointment’. You can select and view from the left-hand menu:
- Strata bond number
- Developer
- Building
- Owners corporation
- Principal certifier
Review the information, and elect ‘Assign’ to assign the building bond to yourself. The case will be listed in your ‘My Work’ list under ‘Assigned Work’ in the ‘Work Overview’ area of the home page.
Confirm the developer’s email address for the service of notices.
Select ‘Continue’.
View the ‘Update Owners Corporation’ screen that is pre-populated with data.
If the owners corporation information is correct, go to the next step.
If the owners corporation information is incorrect, go to step 9.
Note: If the developer or Strata Managing Agent details are shown for the owners corporation this is incorrect. The details show be those of the owners corporation. Go to step 9.
Check the owners corporation details and select 'yes'.
Check the contact person details and select 'yes'.
Select 'Continue'.
If the contact person details are incorrect, go to next step.
Select 'No' for ‘Are the details of the contact person correct?’
Select ‘Edit existing’ and update the details.
Select 'Continue'.
Note: If you need to update the email address of the existing contact person, choose ‘Select another’ and enter the details.
To add a new contact person, choose ‘Select another’. You can select an existing contact person for the case if needed or select ‘I can’t find the contact person’.
Enter the details for the new contact person and select ‘Continue’.
If the owners corporation details are incorrect, select ‘No’.
If you can edit the existing details, select ‘Edit existing’, update the relevant details and select ‘Continue’.
If you need to add new owners corporation details (such as the correct ABN), go to the next step.
‘Select another’. Ensure Company has been selected as the Entity Type.
As the new owners corporation will not be in the system, select ‘I can’t find my owners corporation’.
Enter the owners corporation details.
Note: The ABN must be for the owners corporation’s registered entity.
Enter the owners corporation contact details.
Select ‘Continue’.

You will see the 'Select Building Inspector’ screen. Choose ‘I will select the building inspector’.
You see a screen with a ‘Building Inspector’ field.
Start typing in the Building Inspector’s name.
You can also start typing the Strata Inspector Panel name to view all members of that panel.
Or place your cursor in the ‘Building Inspector’ field and press the down arrow to view the full list of authorised SBBIS building inspectors. Select one from the list.
Note: The list will show the individual’s name, then the business name and their associated strata inspector panel.
View the pre-populated building inspector details.
You must answer the 3 disclosures.
If you answer ‘Yes’ to the first 2 disclosures you will need to select a different building inspector.
If you answer ‘Yes’ to the final disclosure, a warning message will appear. This applies if the building inspector has been employed by the developer or their contractors within the last 2 years. If so, the developer must provide the details of the disclosure.
If you need more than 1500 characters (about 300 words) for the disclosure details, you can attach a file with further information.
After completing the disclosures, attach the maintenance schedule if it’s available, using the ‘+Attach’ button.
‘Select file’ to upload the document in PDF, Word, JPEG, PNG or MSG. The maximum file size is 300 MB.
Select ‘Submit’.
You will see the file listed on screen.
Select ‘Finish’.
The Strata Hub will notify the building inspector of their proposal via email. They will need to log in to the Strata Hub to accept or refuse.
Note: To view attachments you must have your pop-up blocker turned off or ensure you allow pop-ups in your internet settings.

You can request the Secretary to arrange a building inspector on your behalf. Select ‘I would like the Secretary to arrange a building inspector’. You will need to give a reason as to why a building inspector has not been appointed and why you are requesting for this to be done on your behalf.
Note: You will need to pay a service fee of $1,500+GST when the Secretary arranges a building inspector on your behalf.
Select the reason from the list and select on ‘Finish’.
If you choose ‘Other’ you will need to enter a reason in the free text field.
Select ‘Go’ to proceed with ‘Pay Service Fee’.
‘Assign’ the task to yourself.
Select ‘Pay Now’. You will be taken to Service NSW.
Enter the payment details.
Select ‘Validate card’, then ‘Pay now’ to make the payment.
You will see a ‘Processing payment’ screen (Do not close your browser while the payment is processing).
You will see a ‘Payment successful’ confirmation screen.
To access your receipt, select ‘Download payment receipt’.
You will also receive an email notification.
To finalise, select ‘Submit’.
You will see the final ‘Arrange Building Inspector’ screen. The case is now with the Secretary to arrange the building inspector.
Note: Once the Secretary has arranged a building inspector the case will go to the developer to appoint them.

From the Strata Hub homepage, select 'Developer Work Queue' under Unassigned Work in the Work Overview area to view strata bond cases for your organisation.
If there are several bonds in your work list, you can search using the relevant Strata Bond Number under ‘Developer Work Queue’.
Select 'Go' in the Action column of the relevant Strata Bond.
Select ‘Assign’ to assign the building bond to yourself.
Review the details provided by the other parties.
Note: You can upload the maintenance schedule on this screen, if needed. Use the ‘Attach’ link to upload it.
Select ‘Appoint Building Inspector’.
All parties will be notified of the appointment and the building inspector will be able to access the Stage 1 documents to complete the inspection.

Select the case from the ‘My Work’ space.
Note: The maintenance schedule document can only be uploaded after the building inspector has been appointed.
Or select the case from the ‘Developer Work Queue’.
Or select the case from the ‘Active Bonds’ space.
Under ‘Inspections’ on the information panel, select 'Building Inspector'.
Select ‘Appointment details’ to open the Inspector Appointment case.
Select ‘Actions’ and, from the drop-down list, select ‘Upload documents’.
Select ‘+ Attach’.
Either drag and drop the maintenance schedule file into the ‘Drag and drop files here’ space or choose ‘Select file’ to choose the document to be uploaded.
Select ‘Submit’.
An email will go to the building inspector informing them the maintenance schedule is available on the Strata Hub.
Select ‘Submit’.

From the information panel under the ‘Documents & Notifications’ heading, select ‘Documents’. This launches the documents modal.
Documents are grouped into the SBBIS stages.
Select the 'stages' accordion to view a list of the documents for the stage.
Note: Documents uploaded into the NSW Planning Portal when the bond was lodged are displayed under the Stage 1 accordion.
Select the document you want to view.
The document will be downloaded to your computer.
You can now open the document.
Note: Browsers open downloads differently.
Select ‘Done’ or ‘Cancel’ to close the documents modal.

From the information panel under the ‘Documents & Notifications’ heading, select ‘Notifications’. This will launch the notifications window.
Notifications are grouped into the SBBIS stages.
Expand the stage accordion to view a list of the notifications for the stage.
Select the notification you want to view.
The notification will open in a pop-up window.
Close the pop-up window.
Select ‘Done’ or ‘Cancel’ to close the notifications window.

The list of authorised building inspectors can be viewed at any time in the Strata Hub.
On the left-hand menu, select the ‘Available building inspectors’ icon.
You will see the list of building inspectors.
You can re-order and re-size the columns as needed.

Stage 2: Building inspector appointment

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