Managing Client Feedback and Complaints Procedure

This procedure details the steps you must take to formalise and investigate a complaint and support a complainant under the Managing Client Feedback and Complaints guidelines.

This procedure details the way Youth Justice employees must deal with complaints made to them. 

Note: There are particular roles and approaches to managing complaints from young Aboriginal people.

Download the procedure to find out more.

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Download Youth Justice Managing Client Feedback and Complaints Procedure PDF 215.44KB File last updated on: 29 August 2022.

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Type: Policy
Author: Youth Justice NSW
Publication Date: 16 November 2020
Version: 2

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Family and relationshipsLegal and justice
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