Managing Client Feedback and Complaints Guidelines

These guidelines provide the structure for receiving, assessing, recording, responding to, reporting on, and using complaints to improve services to young people.

These guidelines provide direction for Youth Justice employees on how to uphold the rights of young people and stakeholders, including Official Visitors and victims of crime.

These guidelines include information about:

  • the principles governing client feedback and complaints
  • supporting a young person during the complaint process and the role of a support person
  • how complaints are managed
  • updating the Complaints Register in the Client Information Management System.

Download the guidelines to find out more.

Download

Download Youth Justice Managing Client Feedback and Complaints Guidelines PDF 394.38KB Current as of Friday, 10 June 2022.

If you have any accessibility feedback or concerns related to this resource, please contact us.

Type: Guide
Author: Youth Justice NSW
Publication Date: 16 November 2020
Version: 1.1

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