As Customer Service Commissioner, Mr King will ensure customer service reforms continue to be rolled out into areas such as health, planning and education.
Mr King will add his responsibilities as Customer Service Commissioner to his existing role of Deputy Secretary, Premier’s Implementation Unit (PIU) at the NSW Department of Premier and Cabinet.
Secretary of the NSW Department of Premier and Cabinet Tim Reardon said Mr King had had a distinguished career in customer service and change.
“I’m pleased he has agreed to add this role to his existing responsibilities leading the PIU where, working with other government agencies, we are making ground on some of the most difficult areas of public policy,” Mr Reardon said.
“Mr King will champion the interests and perspective of customers in policy, service design, funding, delivery and measurement across the public sector, building on the government’s already impressive record of customer service improvements.”
The role of Customer Service Commissioner was created in 2012 and was the first of its kind in Australia.
Mr King was previously the Chief Executive of Service NSW, where he oversaw the initial rollout of Service Centres across the state.