Inside nsw.gov.au

Find out how the OneCX Program is working to create a more connected, accessible, and inclusive future ​for all NSW with nsw.gov.au as one trusted source of truth for government information, services, and community feedback.​

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A family of four sits together on a beige couch, smiling and engaging with a laptop. The father, wearing a white shirt, sits in the middle with his arm around the mother, who is dressed in a pink blouse and jeans. Two young daughters, one in a brown sweater and the other in a white shirt, are focused on the laptop screen, pointing and smiling. The room is well-lit, with a neutral decor and a white lamp in the background.

As 2024 comes to a close, we take a closer look at the search trends, milestones, and insights that defined the…

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A large group of NSW Digital Channels staff gathers for a group photo during the final 2024 PI (Program Increment) planning session. The room is bright and organised. Office supplies are on a table in the foreground, whilst whiteboards and walls are covered in colourful sticky notes and planning documents in the background.

Discover how the OneCX Program transformed the digital experience in 2024, enhancing accessibility, innovation…

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A diverse collage of people

From our early beginnings to evolving into an all-of-government digital program, the OneCX Program is…

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Mother and child on laptop

Automation driven content recommendations on nsw.gov.au’s topic and subtopic pages are streamlining access to…

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Youth smiling

A new youth section offers a centralised starting point for young people in need of information and support.…

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group of friends talking

A new hub has launched to help seniors find savings to fight cost of living pressures, while also bringing…

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Girl using a telescope

As we head towards the end another busy year for the OneCX program, we delve into the data and find insights on…

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Photo of OneCX team

2023 was another successful year for the OneCX Program. As we near the end of the fourth year of the program,…

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Two people discussing while sitting at computer and laptop

We’ve been undertaking research into the ongoing experience of agencies that have migrated to the nsw.gov.au…

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family sitting around table together

Finding a way to cut costs and access financial support has become easier with the Cost of Living hub, Home…

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