Inside nsw.gov.au

Find out how the OneCX Program is working to create a more connected, accessible, and inclusive future ​for all NSW with nsw.gov.au as one trusted source of truth for government information, services, and community feedback.​

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Man writing on a post-it note, stuck on a large whiteboard
Ways of working
Jessica Duong
1 Dec 2022
Staying agile with SAFe

The OneCX program is transforming the digital customer experience, by building nsw.gov.au as the single source…

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two people on computer reviewing stats, with overlay of icons including graphs
Ways of working
Richard Pateman, Sow Behl and Natasha George
22 Mar 2022
The value of business analysts in customer centric programs

The main role of a Business Analyst (BA) is to help improve an organisation’s way of doing business and…

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A female using a mobile phone to sign in at a COVID Safe cafe
Roadmap update
Megan Tiatia
2 Dec 2020
COVID Safe businesses: Protecting businesses, employees and the customer

As NSW began to tackle the COVID-19 pandemic in March 2020, the NSW Government Digital Channels team built a…

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Aerial view of team meeting
Migration
Tim Maund
16 Nov 2020
Guest Post – Births Deaths and Marriages

NSW Registry of Births Deaths and Marriages (BDM) was the first agency to transition to nsw.gov.au. Tim Maund…

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A newborn baby in hospital
Ways of working
Jessica Duong 
25 May 2020
Births Deaths and Marriages takes the leap as the first agency to join nsw.gov.au

The NSW Registry of Births Deaths and Marriages is the first agency to transition onto nsw.gov.au. 

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