Inside OneCX program

Find the latest news, updates and insights from the OneCX program team and other agencies across the NSW Government.

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The OneCX program is a major digital transformation project for NSW Government. Meaningful engagement with…


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The NSW Government Digital Channels Search and Personalisation team has been exploring location-based…


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Usability testing is a way to evaluate a product or product feature by testing it on users. We do this by…


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In April 2020, the Department of Customer Service (DCS) website was one of the first to be consolidated into…

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