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Ways of working
11 Oct 2022
The OneCX program is a major digital transformation project for NSW Government. Meaningful engagement with…
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Roadmap update
1 Mar 2022
The NSW Government Digital Channels Search and Personalisation team has been exploring location-based…
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Ways of working
28 Jan 2021
Usability testing is a way to evaluate a product or product feature by testing it on users. We do this by…
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Migration
15 Jan 2021
In April 2020, the Department of Customer Service (DCS) website was one of the first to be consolidated into…