Claiming for mine subsidence damage
If your property has been damaged by mine subsidence as a result of underground coal mining in NSW, you may be eligible for compensation through Subsidence Advisory NSW.
Lodge a claim
You can lodge a claim through our online portal.
Claiming in an active mining area
Properties located in areas where underground coal mining is currently occurring or expected in the future follow the active mining area claims process.
Claiming in a non-active mining area
Properties located in areas where coal mining has previously occurred but no longer operates follow the non-active mining area claims process.
Your Rights and Review Options
- You have the right to request a no-cost review of your claim assessment outcome, which is provided for your review prior to the claim determination.
- If your claim has been wholly or partially disallowed, you may also apply for a formal independent review of your claim determination by the Secretary of the Department of Customer Service within 3 months under the Coal Mine Subsidence Compensation Act 2017 or seek independent legal advice.
- Secretary review determinations may also be appealed to the Land and Environment Court.
For more information on your review rights contact your Senior Case Advisor or email us at:
More information
Check if your property is in a mine subsidence district through the NSW Planning Portal Spatial Viewer
If you’re unsure which process applies to you or need assistance, contact us:
Phone: (02) 4908 4300
Email: subsidenceadvisory@customerservice.nsw.gov.au