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Program evaluation

Summary of program evaluations for the Department of Customer Service in accordance with endorsed 12 month schedules.

Treasury Circular 2018-03 sets out the NSW Government's expectations for evaluation of agency programs. It advises that Evaluations should be prioritised, planned and conducted in line with the  NSW Government Program Evaluation Guidelines.

Clusters are required to prepare annual evaluation schedules for approval by the Cabinet Expenditure Review Committee (ERC).

Furthermore, both the Circular and Guidelines state that in line with the Government Information (Public Access) Act, agencies are mandated to proactively and publicly release the findings of program evaluations, unless there is an overriding public interest against disclosure of the information.

2019-20 Evaluations

Name of Program Evaluation Agency / Division Responsible for the Evaluation Program Tier Evaluation Status Link to Evaluation Report
Musculoskeletal  Disorder Strategy Better Regulation Division 2 Completed Evaluation report (PDF, 1.67 MB)
Hazardous Chemicals Midpoint Evaluation Better Regulation Division 2 Completed Evaluation report (PDF, 458.75 KB)

2018-19 Evaluations

Name of Program Evaluation Agency / Division Responsible for the Evaluation Program Tier Evaluation Status Link to Evaluation Report
Consultation @ Work conference Better Regulation Division 2 Completed Evaluation report (PDF, 2.02 MB)
Loose-Fill Asbestos Voluntary Purchase and Demolition Program Better Regulation Division 2 Completed Evaluation report (PDF, 6.77 MB)
Talkin' Together project Better Regulation Division 2 Completed Evaluation report (PDF, 4.89 MB)
Procurement Benefits Reform - Sub Item - Contingent Workforce - accelerate VMS Government and Corporate Services 2 Completed Evaluation report (PDF, 1.58 MB)

2017-18 Evaluations

Name of Program Evaluation Agency / Division Responsible for the Evaluation Program Tier Evaluation Status Link to Evaluation Report
Data Centre Reform Program ICT and Digital Government 4 Completed Evaluation report (PDF, 434.64 KB)
Digital Drivers Licenses ICT and Digital Government 4 Completed Evaluation report (PDF, 1.83 MB)
NSW Innovation Concierge ICT and Digital Government 3 Completed Evaluation report (PDF, 966.55 KB)
Medium rise construction project Better Regulation Division 2 Completed Evaluation report (PDF, 685.62 KB)
Regional and Remote Service stations project Better Regulation Division 2 Completed Evaluation report (PDF, 7.01 MB)

Infographic

Rollout of Service NSW Centres Service NSW 2 Completed Evaluation report (PDF, 974.12 KB)

2016-17 Evaluations

Name of Program Evaluation Agency / Division Responsible for the Evaluation Program Tier Evaluation Status Link to Evaluation Report
Implementation of the NSW Government ICT Strategy ICT and Digital Government 3 Completed Evaluation report (PDF, 506.6 KB)
NSW Government Procurement Benefits Program Government and Corporate Services - NSW Procurement 2 Completed Evaluation report (PDF, 318.92 KB)
Data.nsw ICT and Digital Government 2 Completed Evaluation report (PDF, 3.03 MB)
Development of ICT technical standards ICT and Digital Government 2 Completed Evaluation report (PDF, 354.37 KB)

2014-15 Evaluations

Name of Program Evaluation Agency / Division Responsible for the Evaluation Program Tier Evaluation Status Link to Evaluation Report
Corporate & Shared Services Reform  Government Services, ICT Strategic Delivery 3 Completed Evaluation report (PDF, 964.97 KB)
Statutory Review of Workers Compensation Legislation Safety, Return to Work & Support 2 Completed Final report (PDF, 2.44 MB)
Customer Feedback Review Framework Safety, Return to Work & Support 2 Completed Evaluation report (PDF, 1.13 MB)
Extend Tax Compliance  Office of State Revenue 2 Completed Evaluation report (PDF, 604.1 KB)
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