Program evaluation

Summary of program evaluations for the Department of Customer Service in accordance with endorsed 12 month schedules.

Treasury Circular 2018-03 sets out the NSW Government's expectations for evaluation of agency programs. It advises that Evaluations should be prioritised, planned and conducted in line with the  NSW Government Program Evaluation Guidelines.

Clusters are required to prepare annual evaluation schedules for approval by the Cabinet Expenditure Review Committee (ERC).

Furthermore, both the Circular and Guidelines state that in line with the Government Information (Public Access) Act, agencies are mandated to proactively and publicly release the findings of program evaluations, unless there is an overriding public interest against disclosure of the information.

2021-22 Evaluations 

Name of Program Evaluation Agency / Division Responsible for the Evaluation Evaluation Status Link to Evaluation Report
Embedding Construct NSW Better Regulation Division  Completed Evaluation report (PDF 3.95MB)
Digital Restart Fund Digital NSW Completed  Evaluation report (PDF 5.16MB) 
Point of Consumption Wagering Tax Revenue NSW Completed Evaluation report (PDF 1.44MB)
Better Business Reforms Better Regulation Division Completed Evaluation report (PDF 2.63MB)
Government Made Easy Customer, Delivery and Transformation Completed  Evaluation report (PDF 1.4MB)

2020-21 Evaluations

Name of Program Evaluation Agency / Division Responsible for the Evaluation Evaluation Status Link to Evaluation Report
Trial relaxation of certain liquor licence restrictions for venues with a small bar or on-premises liquor licence in Newcastle Better Regulation Division Completed Evaluation report (PDF, 2.63MB) (PDF 4.2MB) 
Workers Compensation Data System Modernisation State Insurance Regulatory Authority Completed Evaluation Report (PDF 615.95KB)
Revised Market Practice and Premium Guidelines State Insurance Regulatory Authority Completed Evaluation Report (PDF 639.96KB)
Home Builders Compensation Scheme Reform State Insurance Regulatory Authority Completed Evaluation Report (PDF 462.76KB)
Young Drivers Telematics Trial State Insurance Regulatory Authority Completed Evaluation Report (PDF 481.47KB)
Work Health & Safety Roadmap for NSW 2022 (mid-term evaluation) Better Regulation Division Completed

Evaluation Report (PDF 1.74MB)

and 

SafeWork NSW's response to the mid-term evaluation report (PDF 163.9KB)

Evaluation of the Tiered Industry Training Framework Better Regulation Division Completed Evaluation Report (PDF 908.14KB)
Mentally Healthy Workplaces Strategy (Mid-Point) Better Regulation Division Completed Evaluation Report (PDF 1.82MB)

2019-20 Evaluations

Name of Program Evaluation Agency / Division Responsible for the Evaluation Program Tier Evaluation Status Link to Evaluation Report
Small Business Grant Scheme Revenue NSW 3 Completed Evaluation report (PDF 1.81MB)
Musculoskeletal  Disorder Strategy Better Regulation Division 2 Completed Evaluation report (PDF 1.67MB)
Hazardous Chemicals Midpoint Evaluation Better Regulation Division 2 Completed Evaluation report (PDF 458.75KB)
CORSnet-NSW Digital.nsw 2 Completed Evaluation report (PDF 1.52MB)

2018-19 Evaluations

Name of Program Evaluation Agency / Division Responsible for the Evaluation Program Tier Evaluation Status Link to Evaluation Report
Consultation @ Work conference Better Regulation Division 2 Completed Evaluation report (PDF 2.02MB)
Loose-Fill Asbestos Voluntary Purchase and Demolition Program Better Regulation Division 2 Completed Evaluation report (PDF 6.77MB)
Talkin' Together project Better Regulation Division 2 Completed Evaluation report (PDF 4.89MB)
Procurement Benefits Reform - Sub Item - Contingent Workforce - accelerate VMS Government and Corporate Services 2 Completed Evaluation report (PDF 1.58MB)

2017-18 Evaluations

Name of Program Evaluation Agency / Division Responsible for the Evaluation Program Tier Evaluation Status Link to Evaluation Report
Data Centre Reform Program ICT and Digital Government 4 Completed Evaluation report (PDF 434.64KB)
Digital Drivers Licenses ICT and Digital Government 4 Completed Evaluation report (PDF 1.83MB)
NSW Innovation Concierge ICT and Digital Government 3 Completed Evaluation report (PDF 966.55KB)
Medium rise construction project Better Regulation Division 2 Completed Evaluation report (PDF 685.62KB)
Regional and Remote Service stations project Better Regulation Division 2 Completed Evaluation report (PDF 7.01MB)

Infographic

Rollout of Service NSW Centres Service NSW 2 Completed Evaluation report (PDF 974.12KB)

2016-17 Evaluations

Name of Program Evaluation Agency / Division Responsible for the Evaluation Program Tier Evaluation Status Link to Evaluation Report
Implementation of the NSW Government ICT Strategy ICT and Digital Government 3 Completed Evaluation report (PDF 516.19KB)
NSW Government Procurement Benefits Program Government and Corporate Services - NSW Procurement 2 Completed Evaluation report (PDF 318.92KB)
Data.nsw ICT and Digital Government 2 Completed Evaluation report (PDF 3.03MB)
Development of ICT technical standards ICT and Digital Government 2 Completed Evaluation report (PDF 354.37KB)

2014-15 Evaluations

Name of Program Evaluation Agency / Division Responsible for the Evaluation Program Tier Evaluation Status Link to Evaluation Report
Corporate & Shared Services Reform  Government Services, ICT Strategic Delivery 3 Completed Evaluation report (PDF 964.97KB)
Statutory Review of Workers Compensation Legislation Safety, Return to Work & Support 2 Completed Final report (PDF 2.44MB)
Customer Feedback Review Framework Safety, Return to Work & Support 2 Completed Evaluation report (PDF 1.14MB)
Extend Tax Compliance  Office of State Revenue 2 Completed Evaluation report (PDF 604.1KB)
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