Contact Telco Authority

Need to access the Public Safety Network (PSN), get information about PSN sites and infrastructure or learn more about Telco Authority programs and services? Contact us to ask your questions here.

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Privacy Collection Notice

Your personal information will only be used for the purpose you are providing it in this form. Please read the privacy collection notice for more information about how we handle your information.

You are providing this personal information so that NSW Telco Authority can process your request.  

This information will only be used for contacting the NSW Telco Authority and for directly related actions arising from that request.  

NSW Telco Authority will not disclose your personal information to anybody else unless required or authorised by law, such as by court order. 

NSW Telco Authority will store and protect your personal information until the enquiry or purpose of contact has concluded. Subject to any other legal requirements regarding information retention, your information will be retained for 10 days. You may opt-in to be placed on mailing lists, newsletters or other recurring communications forums. If you do, your information will be used for this purpose and stored until you chose to opt-out.  

More information 

This privacy notice applies only to the information you are providing in this form. If you would like to know more about how NSW Telco Authority meets its regulatory obligations in collecting, using, sharing and storing personal information, you can read the complete Privacy Policy and Plan at

You have the right to access your personal information held by NSW Telco Authority, without excessive delay or expense. You also have the right to have your personal information corrected if it is inaccurate or out-of-date.  

If you would like to access or correct your personal information, please contact below: 

Privacy Coordinator

2-24 Rawson Place
Sydney NSW 2000

13 77 88

Access to information

You may also contact NSW Telco Authority if you have any questions about this privacy notice. 


Personal information  

Personal information is any information or an opinion about an individual whose identity is apparent or can reasonably be ascertained. 

Privacy and Personal Information Protection Act 1998 

NSW Government Agencies must comply with the Information Protection Principles (IPPs), which are outlined in the Privacy and Personal Information Protection Act 1998 (PPIP Act). These regulate the collection, storage, use and disclosure of personal information held by Government Agencies. 

General enquiries 

Call us on 1800 343 963 

We're available 9am to 4:30pm from Monday to Friday (except public holidays).

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