NSW Telco Authority

NSW Telco Authority delivers critical radio communications to first responders and essential services to keep people and places in NSW safe and connected.


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Keeping communities safe

NSW Telco Authority’s Telecommunications Emergency Management Unit (TEMU) works with frontline responders and carriers during emergencies to protect telecommunications infrastructure and help keep communities safe and connected.

The Telecommunications Operations Centre works with Emergency Services Organisations and commercial carriers to identify potential risks and direct resources to protect critical communications assets.


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Public Safety Network

Next to Australia’s triple zero emergency hotline, the Public Safety Network (PSN) is the most important critical communications network in NSW. It is one of the largest of its type in the world.

Our customers include emergency services, essential services, government agencies and local councils. We have more than 60 customers with over 64,000 registered radios using the PSN.


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NSW Connectivity leadership

We are a connectivity leader for NSW Government. 

We coordinate and align whole-of-government connectivity programs and priorities to deliver improved connectivity for communities, businesses, government and emergency services.

Key programs and services


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Digital Connectivity Principles

The Digital Connectivity Principles establish a set of criteria all NSW Government agencies and statutory authorities must consider when planning new infrastructure projects worth over $10 million.   



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NSW Digital Connectivity Index

An interactive tool designed to measure and evaluate the quality of digital connectivity through three key elements: access, affordability and demographics.
The NSW Digital Connectivity Index provides NSW Government agencies and communities across the state with reliable and consistent data on connectivity to help make data-informed decisions. 


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Critical Communications Enhancement Program

NSW Telco Authority's Critical Communications Enhancement Program provides a single network for emergency services. This improves responses to critical incidents and disasters across NSW.


Interior of police car showing mobile radio unit being used by police officers.

Public Safety Mobile Broadband

NSW Telco Authority is working with Emergency Services Organisations, states and territories and the Australian government to support the development of a national Public Safety Mobile Broadband (PSMB). A PSMB will help emergency services communicate and improve responses to critical incidents. 


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Improving connectivity in regional NSW

The NSW Government’s $50 million Connecting Country Communities Fund (CCC) has invested in communications infrastructure to improve voice and data connectivity in regional NSW. 
NSW Telco Authority deliver the program in partnership with the Department of Regional NSW.


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Connectivity Innovation Network

The Connectivity Innovation Network (CIN) brings together national and globally- recognised expertise, researchers and industry to solve connectivity challenges and deliver improved outcomes for the people of NSW.

NSW Telco Authority news and media releases


Communications and radio tower in a remote area at sunset
01 December 2023

400 radio communications sites delivered to expand the Public Safety Network

NSW Telco Authority has delivered 400 new and enhanced radio communications sites across the state under the Critical Communications Enhancement Program (CCEP).


An aerial view of Rozelle
25 November 2023

Rozelle Interchange equipped with Public Safety Network coverage

Emergency Services Organisations will be able to stay connected in the most complex underground interchange in Australia. 


Two people holding an iPad with the Digital Connectivity Index on the screen
18 November 2023

NSW Digital Connectivity Index launched

The NSW Digital Connectivity Index is an interactive map that measures and evaluates the quality of digital connectivity across the state. 

More about NSW Telco Authority

Our Advisory Board

NSW Telco Authority has a collaborative Advisory Board of ten part-time members. Membership includes our Managing Director, an independent Chair and both independent and government members.

Our publications

Access publications including our annual report, corporate plan and NSW Government Operational Communications Strategy 2020.

Work with us

Visit I work for NSW for current opportunities.

Contact us

Access the Public Safety Network. Get information for suppliers and contractors or ask about our services​​​​​​.
Make an enquiry

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