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Keeping communities safe
NSW Telco Authority’s Telecommunications Emergency Management Unit (TEMU) works with frontline responders and carriers during emergencies to protect telecommunications infrastructure and help keep communities safe and connected.
The Telecommunications Operations Centre works with Emergency Services Organisations and commercial carriers to identify potential risks and direct resources to protect critical communications assets.
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Public Safety Network
Next to Australia’s triple zero emergency hotline, the Public Safety Network (PSN) is the most important critical communications network in NSW. It is one of the largest of its type in the world.
Our customers include emergency services, essential services, government agencies and local councils. We have more than 60 customers with over 64,000 registered radios using the PSN.
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Connectivity leadership
We are a connectivity leader for NSW Government.
We coordinate and align all-of-government connectivity programs and priorities to deliver improved connectivity for communities, businesses, government and emergency services.
The NSW Digital Connectivity Index
Find out your suburb’s connectivity score
An interactive tool designed to measure and evaluate the quality of digital connectivity through three key elements: access, affordability and demographics.
The NSW Digital Connectivity Index provides NSW Government agencies and communities across the state with reliable and consistent data on connectivity to help make data-informed decisions.
Key programs and services
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Critical Communications Enhancement Program
NSW Telco Authority's Critical Communications Enhancement Program provides a single network for emergency services. This improves responses to critical incidents and disasters across NSW.
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Public Safety Mobile Broadband
NSW Telco Authority is working with Emergency Services Organisations, states and territories and the Australian government to support the development of a national Public Safety Mobile Broadband (PSMB). A PSMB will help emergency services communicate and improve responses to critical incidents.
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Improving connectivity in regional NSW
The NSW Government’s $50 million Connecting Country Communities Fund (CCC) has invested in communications infrastructure to improve voice and data connectivity in regional NSW.
NSW Telco Authority deliver the program in partnership with the Department of Regional NSW.
NSW Telco Authority latest news
More about NSW Telco Authority
Advisory Board
NSW Telco Authority has a collaborative Advisory Board of ten part-time members. Membership includes our Managing Director, an independent Chair and both independent and government members.
Publications, guidelines and specifications
Access publications including our annual report, corporate plan and NSW Government Operational Communications Strategy 2023-2030.
Work with us
Visit I work for NSW for current opportunities.
Contact us
Access the Public Safety Network. Get information for suppliers and contractors or ask about our services.
Make an enquiry