Contact Southern NSW LHD

Find the address and phone numbers for hospitals and health services in towns and communities across Southern NSW LHD.

All referrals and community health enquires can be directed by phone 1800 999 880 (free call, operates 8:30am - 4:30pm Monday to Friday) or email SNSWLHD-CommunityIntake@health.nsw.gov.au

Call the Alcohol and Other Drugs intake line on 1800 809 423 (free call, operates 24 hours, 7 days) for enquiries or to make an appointment.

Call the NSW Mental Health Line on 1800 011 511 (free call, operates 24 hours, 7 days) for professional help and advice, and for referrals to local mental health services.

Our public health unit works to identify, prevent and minimise public health risks to our community. They oversee areas including immunisation, infectious disease control, environmental health, sexual health, HIV, hepatitis, and tuberculosis. This service is managed and cared for by both Murrumbidgee and Southern NSW Local Health Districts.

For advice or to report a breach call 1300 066 055 or email MLHD-PublicHealth@health.nsw.gov.au

Let the staff involved in your care know that you have a concern. You can also ask someone you trust to speak with staff on your behalf.

If you're worried about a change in your condition or someone you're caring for, reach out to the care staff or the manager of the service.

If you're still worried, you can contact the REACH team for an independent assessment.

You can contact the site managerof the facility. Site Managers are available Monday to Friday, during business hours or for urgent assistance please ask to speak with the Senior Nurse on duty. 

Call our feedback line on 1800 662 167 (9am to 5pm, Monday to Friday) or email SNSWLHD-ConsumerFeedback@health.nsw.gov.au. You can also write to the Chief Executive at PO Box 1845, Queanbeyan NSW 2620 

Complaint investigation and resolution can be a complicated and highly sensitive process for all parties involved. We aim to resolve complaints raised within 35 days. If your complaint is complex, it may take longer – if this is the case, we will contact you to let you know.  

If you are not satisfied with Southern NSW LHD's response to your concerns, you can contact the following independent organisations:

Phone: (02) 6150 7329

Email: SNSWLHD-OfficeOfTheCE@health.nsw.gov.au

Email: SNSWLHD@AskHR@health.nsw.gov.au   

Contact Southern NSW LHD's On-call Media Officer:

Phone: 0467 819 506

Email: SNSWLHD-Media@health.nsw.gov.au

If you are:

• a patient or carer, email SNSWLHD-Revenue@health.nsw.gov.au
• a private health insurance or a workers compensation provider, email SNSWLHD-Revenue@health.nsw.gov.au
• a supplier or vendor, email SNSWLHD-Accounts@health.nsw.gov.au

You are entitled to request access (subject to some limited exceptions) to all personal information including your own health records. Health information requests should be directed to each individual hospital. For information on how to access your health record, visit Accessing your Information under Information for patients in Southern NSW LHD 

Medico-legal

If you need to subpoena a health record from Southern NSW Local Health District, please send the subpoena directly to the Health Information Service at SNSWLHD-HealthInformation@health.nsw.gov.au. Medical record requests should be addressed to the Health Information Manager of the hospital that holds the records:

See also Accessing your Information under Information for patients in Southern NSW LHD

Legal matters

For all other legal matters for the Southern NSW Local Health District (excluding medical records) please address your correspondence to:

The Proper Officer
Southern NSW Local Health District
Postal address: PO Box 1845, Queanbeyan NSW 2620
Street address: Peppertree Lodge, Queanbeyan Hospital & Health Service, 107 Collett St, Queanbeyan NSW 2620

Correspondence is preferred by email at: SNSWLHD-LegalMatters@health.nsw.gov.au 

Southern NSW Local Health District takes the protection of health privacy and personal information seriously. Find out about the privacy laws and policies that apply to NSW Health.

If you have a general privacy enquiry or complaint regarding our District, contact:

Privacy Officer
Southern NSW Local Health District
Postal address: PO Box 1845, Queanbeyan NSW 2620
Email: SNSWLHD-Privacy@health.nsw.gov.au

Southern NSW Local Health District is committed to building a ‘speak up’ culture whereby public officials (persons employed in or by NSW Health) are encouraged to report conduct that they reasonably believe involves wrongdoing. Reports of serious wrongdoing are taken seriously.

Reports of serious wrongdoing can be made to:

Governance, Risk and Audit Unit:
Jen Spain
Director Governance, Risk and Audit
Jenny.Spain@health.nsw.gov.au
(02) 5943 2006

For more information.

Access to information held by all government agencies, including Southern NSW Local Health District, is governed by the Government Information (Public Access) Act 2009 (GIPA Act).

The GIPA Act requires us to release information unless there is an overriding public interest against disclosure. Visit the Information and Privacy Commission NSW (IPC) website or the NSW Health website for more information.

How to make a formal GIPA request

If you would like to make an application for Southern NSW LHD information (either personal on non-personal) under GIPA you must submit a valid application.

Southern NSW LHD GIPA Request form

Submit your completed application form with payment to:

GIPA Officer
Southern NSW Local Health District,
Postal address: PO Box 1845, Queanbeyan NSW 2620

Phone: (02) 6150 7703

Email: SNSWLHD-GIPA@health.nsw.gov.au
 

A valid formal application for access to government information must:

• be completed in writing, stating that it is made under the Government Information (Public Access) Act 2009 (NSW)
• have an Australian postal address for return correspondence
• provide enough details to help the agency identify the information you want
• include application fee payment of $30 You can pay this online via the NSW Payment Portal or by sending a cheque (made payable to Southern NSW LHD).

For personal information requests, a certified copy of your identification should be included. Please note there may be further processing charges for your GIPA application.

For further information, refer to the Information and Privacy Commissioner Fact Sheet on your Review Rights under the GIPA Act or call 1800 472 679.

You can access our District's GIPA Annual Reports via the Our Reports page.

Southern NSW LHD has a centralised service point that receives and responds to Chapter 16A requests for the Southern NSW Local Health District.

Under Chapter 16A of the Children and Young Persons (Care and Protection) Act 1998 an organisation that is a prescribed body can be requested to provide and share any information it holds relating to the safety, welfare or wellbeing of a particular child or young person.

For enquiries and requests for information under Chapter 16A of the Children and Young Persons (Care and Protection) Act 1998email: SNSWLHD-CentralContactPoint@health.nsw.gov.au