End of tenancy survey

NSW tenancy laws say how residential tenancy agreements can be ended.

Tenancies are usually terminated by the tenant, landlord, the landlord's agent, or by a NSW Civil and Administrative Tribunal order.

The survey content and questions have been developed with reference to the laws about how tenancies can end under the NSW Residential Tenancies Act 2010.

The survey results will help us better understand the renting experience to help improve renting in NSW. The current survey commenced on 2 August 2021.

The survey process

NSW Fair Trading asks every principal tenant and landlord or nominated agent to complete a survey when a bond claim is finalised through the online bonds system Rental Bonds Online.

Survey invitations are sent by email and participation is voluntary. Individual responses are kept anonymous. Results are regularly published through the Data NSW Portal.

Fair Trading initially conducted a pilot survey in 2019/2020. Results from that survey informed the current ongoing end of tenancy survey.

The current survey has been updated since the original pilot survey to address some of the limitations and improve the usefulness of the collected data to inform, assess and evaluate tenancy policy in NSW.

About the survey data

The survey data is collated every three months and is available for download.

To mitigate re-identification risks, postcode information has been removed and response dates grouped into months.

Note that the survey data is limited in representing all tenancies because:

• participation is voluntary
• the survey only includes respondents who used Rental Bonds Online to lodge and claim their rental bond, so the sample does not extend to all tenancies that have ended
• no demographic information is collected.

Available for download:

• End of tenancy survey questions (PDF 93.67KB)
• End of tenancy survey data (connects to Data NSW Portal)