Public transport offences
Ticketing offences
Reasons we may consider leniency
- The Opal reader was not working/the ticket machine was non-operational or faulty.
- This is the first time I have been fined for not having tapped on.
- I am entitled to a travel concession.
Evidence required
This may include, but is not limited to:
- details of your claim, including:
- the time and station you travelled from a
- a demonstrated history of regular fare payments, and a
- complete copy of your Opal activity statement for three months
- a copy of your travel concession card.
Reasons we may not consider leniency
- Safety offences, such as interfering with doors, disembarking moving trains etc.
- I forgot
- I was in a rush
- Alcohol and smoking offences
Further leniency is not applicable if you have previously been given a caution by the issuing authority for this type of offence.
Alcohol and smoking offences
Reasons we may consider leniency
I have special circumstances which explain my behaviour.
Evidence required
A report from a medical practitioner that supports your claim
Reasons we may not consider leniency
- I was not aware that I was committing an offence.
- This is my first offence.
- I was not actually consuming the alcohol/cigarette.
Reasons we may consider leniency
- I am homeless.
- I have extenuating circumstances which explain my behaviour.
Note : Circumstances will be checked against the information provided by the reporting officer or something similar.
Evidence required
A report from a medical practitioner that supports your claim.
Reasons we may not consider leniency
I was not aware that I entered a restricted area
Reasons we may not consider leniency
Safety offences such as interfering with doors, disembarking moving trains etc
How to submit a request for review
If you decide to request a review of your fine, you will need to provide the following:
- any supporting evidence
- proof of identification - such as your address, date of birth and driver's licence number.
If you can't find your offence listed in this guide, you can still request a review for any fine.
Submission options
The online service you use depends on the type of fine and your circumstances:
| If your fine is... | Submit your request through... |
|---|---|
| Failure to vote | myEnforcement Order |
| Jury service | myEnforcement Order |
| Issued to a company | myPenalty |
| Issued to a person who does not hold a NSW driver licence | myPenalty |
| Issued by a NSW Court | Contact the court where the fine was issued |
| All other fines | MyServiceNSW |
You can also submit a request for review by post.
After you submit your request
Your fine will be placed on hold while the review is underway.
Read about how the review process works, including timeframes and possible outcomes.
Request an accessible format of this publication.