Request a review of your fine
You can request a review of your fine if you believe special circumstances led to the offence being committed.
Cautions for clear driving record
If you have had your driver licence for more than 10-years and have a clear driving record, you may be eligible for a caution for some offences.
If you are eligible, a caution will automatically be applied during the review process. Cautions do not apply for serious offences.
Should I request a review?
Our Review Assist Guide will help you decide if you should ask for a review or dispute your fine. Review Assist includes:
- common fine scenarios
- the documents you may need to provide us with to support your review
- the reasons we will and won’t consider to give leniency.
Can’t find your offence listed? You can still request a review for any fine.
If you weren’t the driver at the time of the offence, you can nominate the person responsible.
You can view a camera image of the offence for more information.
We will consider your personal situation and any special circumstances that resulted in you receiving the fine.
Make sure you tell us if you were experiencing a medical emergency, medical illness, mental ill health, personal hardship, trauma or have a disability. You will need to supply documents to support this such as reports from a medical practitioner, support agency or government department or hospital admission paperwork for medical emergencies.
Find out more about special circumstances.
Some offences are considered serious due to a high risk to public safety and we may not be able to give leniency. You can still request a review.
Serious offences include:
- red light offences
- mobile phone offences
- high speed offences
- school zone offences
- other traffic offences where safety issues were identified.
Find out if your offence is considered a serious offence in our Review Assist Guide.
You can request a review online now.
Request a review now
Other ways to request a review
You can also request a review via post.
You will need to provide proof of identification such as your address, date of birth or driver licence number.
You can submit documents in writing to:
PO Box 786
Strawberry Hills 2012
Make sure you request a review before the due date on the fine notice to avoid further costs or action.
How the review process works
We will carefully review your application, taking into account the seriousness of the offence and the supporting documents you supply.
We use the NSW Government Caution Guidelines and Internal Review Guidelines under the Fines Act 1996 as a framework to guide our decision-making. This ensures the process is fair and upholds the public expectation of road safety in NSW. We also take into account the Review Assist guidelines.
Once a review is submitted, we will put your fine on hold while we investigate your request. There will be no action taken until a decision is made and you have been advised of the outcome.
We may need to contact you or the authority that issued your fine for further information. Please make sure you give us your best contact number.
You can nominate how you would like us to contact you.
How long will my review take?
We will respond to your request for review as soon as possible. We will usually respond within 2 weeks but more complex requests can take up to 6 weeks.
What does the outcome mean?
We will tell you about the outcome of your review in writing via email or a letter:
- Fine to stand – means our review found that your fine was issued correctly. You will need to pay or manage your fine by the due date to avoid further costs or action.
- Caution – means that we have found you responsible, but due to the circumstances we are giving leniency and you are not required to pay the fine. The fine may still appear on your driving record.
- No actioned – means the fine was issued in error. The fine will be cancelled, and you do not have to pay. It will not appear on your driving record.
- Cancelled – means the issuing authority has requested the fine be withdrawn.
If you disagree with our decision
If you disagree with the outcome of your review, you have the option to:
- submit a new request for review for consideration, if you have new or extra information that you have not provided to us
- apply to have your matter heard in court. Learn about the process to go to court.
Fines issued to companies
Request a review for a fine issued to a company
If you have a fine for failure to vote
You can have your overdue fine for failure to vote reviewed if you:
- did actually vote
- haven’t received any previous fine notices from the NSW Electoral Commission
- legitimately could not vote.
Request a review for a failure to vote fine or call 1300 655 805
If you have a fine for failure to appear for jury service
You can have your fine for failure to appear for jury service reviewed if you:
- did attend jury service
- did not receive previous notices from the NSW Sheriff’s Office
- had a legitimate reason for not attending jury service.
Request a review for a jury service fine or call 1300 655 805
Call Revenue NSW Monday to Friday between 7am to 7pm:
- Fines: 1300 138 118
- Overdue fines: 1300 655 805
Or log in to the relevant online portal:
Complete our feedback form