Mandatory customer check in for NSW venues

Published: 11 Nov 2020

Recording customer information digitally will become mandatory for many NSW venues and businesses from Monday 23 November 2020.


The mandatory digital check in registrations will help keep NSW communities COVID Safe.

Under the new rules, any businesses who do not record contact details of customers via QR codes or other electronic forms will face strict penalties. 

The new rules will apply to:

  • amusement centres
  • aquariums
  • business premises that are used for auction houses, other than clearing houses
  • business premises that are used for nail salons, beauty salons, hairdressing salons, waxing salons, tanning salons, spas, tattoo parlours and massage parlours
  • crematoria
  • drive-in cinemas
  • entertainment facilities
  • hospitality venues, including casinos, food and drink premises, micro-breweries, small distilleries, pubs, small bars and registered clubs
  • function centres
  • funeral homes
  • information and education facilities (other than libraries)
  • party buses
  • properties operated by the National Trust or the Historic Houses Trust
  • public swimming pools
  • recreation facilities (indoor)
  • recreation facilities (major)
  • sex on premises venues
  • sex services premises
  • strip clubs
  • vessels used for hosting functions or for commercial tours
  • zoological parks and reptile parks.

The new rules will also apply to events, including:

  • corporate events
  • funerals and memorial services and gathering after funerals and memorial services
  • wedding services and gatherings after wedding services.

For customers entering venues without a mobile phone, venues are asked to record their details and time of entry on another device. 

Venues must manually collect contact details in instances where electronic forms can not be accessed, including during internet outages. 

Collecting customer information via QR codes is fast, accurate and secure. NSW businesses are urged to use the free QR code and the COVID Safe Check In via the Service NSW app. 

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