One-stop portal to access NSW Police information​

With the aid of a smartphone, NSW customers can make a police report, submit an application and receive status updates anywhere, anytime via the NSW Police Force Community Portal.



The project has made policing easy to access for users across the state. It has also helped the NSW Police Force engage with the community.

Safer community

Launched in 2016, the portal has transformed over time. With improved digital services customers can report online a wider variety of minor crime categories. The portal also contains a Help Centre and Live Chat support.

Reports can be made about:

  • lost property
  • theft
  • intentional damage
  • graffiti
  • fraud
  • minor traffic crashes.

Customers can also apply for firearms, licences and permits, National Police Check, insurance related police event reports and access other NSW Police Force information.

Customers can save partially completed reports and return them in their own time. The portal also enables customers to update footage and imagery when submitting their report. Customers are provided with a reference number they can use to commence insurance claims or check the status of their report. 

Streamlined reporting

The next phase of the portal will add further crime types and additional services through the portal. This includes sexual assault reporting options, Form 1 (Notice of Public Assembly) and Victim Service Right to Information Policy. The latest version of the portal also brings Crime Stoppers into the portal, utilising the same user-friendly interface, interactive guides and ease of use.

Find out more about the NSW Police Force Community Portal

“It was just really easy, I didn’t have to go to the police station. It was very seamless.” 

– Portal user

“I needed an incident number to give to my supplier to replace tools and I was able to do that straight away with the police report and number.”

– Portal user

How the NSW Police Force Community Portal is helping keep the community safe


increase in reporting in 2021, compared to 2020.


further increase in 2022 with reporting projected to be up to 44,000 reports.


reduction in reporting time.

Watch a video about the NSW Police Force Community Portal


Community Portal Introduction - NSW Police Force

Find out more about the report

Case studies

See examples of how we embed a customer focused approach to services, programs and initiatives.


Find out how our customers are experiencing our services. They include the people, communities and businesses of NSW.

Customer Commitments

Read about our promise to customers on what to expect when interacting with our services.

Key metrics

Find how State of the Customer reports on our goal to deliver easy, effective, and trustworthy services.


See a range of services we deliver that cater to customers with different needs and circumstances.


Return to the State of the Customer homepage. 

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