consultations across government.
average engagement rate (compared to government average of 10%).
One of the key areas that customers have told us we can do better on is engaging the community and providing opportunities for feedback on government service. The new Have Your Say platform makes it easier for people to find consultations happening in their community and share their opinions on new projects, services and government policy.
Participation is key
The Have Your Say platform gives customers a range of options on how they can participate in subjects they are interested in. Customers can easily engage in government decisions anytime and anywhere using a mobile-friendly, highly secure platform.
The platform focuses on making it simple for people to quickly express their views through the framework on initiatives such as the Digital Birth Certificate and Maritime Safety Plan. Feedback has been positive with engagement rates at nearly 40%, compared to a government average of 10%.
Putting customers at the centre
The insights and learnings clearly captured via the Have Your Say platform are being used across NSW government agencies to improve customer experience throughout the state.
Find out how you can Have Your Say
310,000 website visitors on the Have Your Say Digital Engagement Platform.
- More than 55,700 surveys completed.
- 22,500 ideas contributed.
- Digital Birth Certificate – over 1500 people participated, engagement rate of almost 40% and 80% of respondents said they would use if it was available and universally accepted.
Tell us what you think
We want to hear from our customers and continue to look for ways to improve their experience with our services.
We invite you to provide feedback on the State of the Customer to help us improve future reports.
Find out more about the report
See examples of how we embed a customer focused approach to services, programs and initiatives.
Find out how our customers are experiencing our services. They include the people, communities and businesses of NSW.
Read about our promise to customers on what to expect when interacting with our services.
Find how State of the Customer reports on our goal to deliver easy, effective, and trustworthy services.
See a range of services we deliver that cater to customers with different needs and circumstances.