Public warning against Tru Water
NSW Fair Trading has issued a public warning to consumers to avoid dealing with SPG Consultants Pty Ltd, who trade using the website www.truwater.com.au, after a high number of complaints about the company.
Investigations & Enforcement Executive Director Valerie Griswold said the company supplies and distributes water filtration products, systems, and accessories to consumers in Australia via the website.
“I warn consumers not to deal with SPG Consultants Pty Ltd, who trade using the website www.truwater.com.au and the business names Tru Water AU, Tru Water (Aust) and Tru Water (Tru Water),” Ms Griswold said.
“Since April 2020, Fair Trading has received 355 complaints and 164 enquiries concerning the website, the company, and the business names.
“Consumers complain about delayed and partial delivery of orders, products substituted without customer consent, and misrepresentation of goods advertised on the website.
“Anyone who has dealt with SPG Consultants Pty Ltd, the website “truwater.com.au” or the business names Tru Water AU, Tru Water (Aust) or Tru Water, and is not satisfied with their interaction, is urged to lodge a complaint with NSW Fair Trading via the Fair Trading website or call 13 32 20,” Ms Griswold said.
To lodge a complaint, call 13 32 20 or visit the NSW Fair Trading website.