Urgent recall for LG solar batteries at risk of catching fire
NSW homeowners with solar storage systems are being urged to check if batteries installed in their systems are LG branded, following an urgent safety recall from the company.
The recall includes 13 specific LG battery models at risk of overheating, catching fire and causing damage to property, serious injury or death.
The defective batteries may be installed in LG branded solar systems including RESU or in non-LG systems including SolaX Power Station, Opal Storage and Eguana Evolve.
A full list of the affected LG battery models, systems the battery may be installed in and how to check if you have a recalled battery installed in your residential solar system can be found on the Product Safety Australia website.
If you have a product listed for recall, immediately switch the battery off and contact LG Energy Solution by calling 1300 677 273 or emailing productau@lgensol.com for advice and support.
They will organise a remote or on-site visit by a technician to shut down and replace the batteries at no charge. Consumers may be able to alternatively request a refund for the product.
LG will compensate customers if their power bill increases during the time their battery is shut down and a new model is installed.
Quotes to be attributed to NSW Fair Trading Commissioner Natasha Mann:
“These defective batteries have been sold across Australia by several solar system companies since 2017.
“If you have a solar storage system installed, you may have one of these potentially dangerous products and not know it.
“Please take a minute to inspect the batteries as soon as possible. If you are affected by the recall, don’t panic, turn off the battery and contact LG straight away.”