Cancel or transfer services
Cancelling or transferring services can take a lot of time and effort, but can help save on account fees and unwanted mail.
Before you start
You will need the death certificate to cancel or transfer a service. It is usually done by the next of kin, spouse, or executor.
The process to cancel or transfer a service will differ from service to service.
You will usually need:
- a certified copy of the death certificate
- the person's account details
- to contact or meet with the service.
If you want to transfer the services to your name, you will also need to prove your identity.
Knowing which services to cancel
While some people include information about which services they are members of in their will or with their solicitor, many people do not.
It's not always clear which services people are members of, and it can be hard to know where to start.
The government services you should consider notifying include:
- the Australian Electoral Commission (electoral roll)
- the Australian Tax Office
- NSW Roads and Maritime Services (NSW licences)
- Opal cards at Transport for NSW.
Other services there might be accounts with include:
- banks and insurance companies
- club memberships (for example, RSL, sports and fitness)
- phone and internet
- energy providers (electricity and gas)
- digital subscriptions, social media and email.
Get a checklist of who to notify after someone dies at LawAccess NSW.
Australian Death Notification Service
The Australian Death Notification Service is a digital service that lets you tell multiple organisations that someone has died.
Participating organisations include:
- phone and internet providers
- utility companies
Those organisations will then get in touch within 10 working days to guide you through the next steps.
Notify organisations online that someone has died at the Australian Death Notification Service.