Improved standards for a more transparent travel industry
The NSW Government will develop new regulations to ensure travel providers improve and simplify terms and conditions for consumers.
The ‘Look Before You Book’ campaign reminds consumers to carefully read and understand the terms and conditions when making travel plans.
The campaign includes a simple checklist that will help people plan their next holiday and ensure they are aware of their rights, especially when travel services have been cancelled.
Better Regulation and Innovation Minister Kevin Anderson said the information standards will clearly outline key terms and conditions of the contract relating to cancellations, refunds and credits, processing fees, and any other important exclusions.
“These changes mean that customers will be fully informed before they commit to a purchase, helping them avoid an unexpected shock if they have to cancel or defer,” Mr Anderson said.
“Nobody wants to wade through pages and pages of terms and conditions when booking a holiday but during COVID we’ve received thousands of complaints from members of the public who have unknowingly agreed to cancellation policies they weren’t happy with.”