Telco Authority

NSW Telco Authority delivers critical radio communications to first responders and essential services to keep people and places in NSW safe.

Road closed sign on flooded road.

Keeping communities safe

Telco Authority’s Telecommunications Emergency Management Unit (TEMU) works with frontline responders and carriers during emergencies to protect telecommunications infrastructure and help keep communities safe and connected.

The Telecommunications Operations Centre works with emergency services organisations and commercial carriers to identify potential risks and direct resources to protect critical communications assets.

Find out more about TEMU

Adult holding child in centre while two volunteers in orange SES gear and helmets look on.

Public Safety Network

Next to Australia’s triple zero emergency hotline, the Public Safety Network (PSN) is the most important critical communications network in NSW. It is one of the largest of its type in the world.

Our customers include emergency services, essential services, government agencies and local councils. We have more than 50 customers with over 50,000 registered radios using the PSN.

Find out more about the Public Safety Network


Key programs and services

Radio tower in rural setting.
Telco Authority's Critical Communications Enhancement Program provides a single network for emergency services. This improves responses to critical incidents and disasters across NSW.
Woman leaning on utility truck talking into mobile phone in rural setting.
The Mobile Black Spot Program improves mobile coverage in regional and rural areas. Telco Authority manages the NSW part of this nationwide program.
ScaleWidthWyIxMDI0Il0 dalgety snowy river 760x430
Telco Authority's Connecting Country Communities provides regional NSW with faster, more reliable broadband.
Interior of police car showing mobile radio unit being used by police officers.

Telco Authority is managing a national Public Safety Mobile Broadband proof-of-concept project. It will develop and test technology to help emergency services communicate better and improve responses to critical incidents.

Aerial view of people connected by lines

The Connectivity Innovation Network brings together national and globally- recognised expertise, researchers and industry to solve connectivity challenges and deliver improved outcomes for the people of NSW.


Telco Authority news and media releases

The National Emergency Medal recipients.
14 June 2022

Twelve representatives from NSW Telco Authority have been recognised for their service during the 2019 Black Summer bushfires with National Emergency Medals presented by Minister for Customer Service and Digital Government Victor Dominello today.

A low shot of a communication tower against a blue cloudy sky
02 June 2022

The Public Safety Network (PSN) in the Macarthur Region has been expanded with the completion of a new site at Macquarie Fields.

Entry to operations centre with rows of people working at computer terminals. Signage at door with name of centre.
10 December 2021

A new Telecommunications Operations Centre to support critical communications during bushfires or floods has been opened today by the Minister for Digital and Customer Service Victor Dominello.


More about Telco Authority

NSW Telco Authority has a collaborative Advisory Board of ten part-time members. Membership includes our Managing Director, an independent Chair and both independent and government members.

Access publications including our annual report, corporate plan and NSW Government Operational Communications Strategy 2020.

Visit I work for NSW for current opportunities.


Contact us

Access the Public Safety Network. Get information for suppliers and contractors or ask about our services​​​​​​.
Make an enquiry

Top of page