NSW Telco Authority

We keep people and places safe and connected across NSW by providing mission-critical communications for emergency, essential and government services. 

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What we do

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Critical communications

The Public Safety Network helps save lives. It keeps emergency services, government agencies and essential services connected when it matters most – providing dedicated radio communications for use during emergencies. 

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Emergency management

We lead the NSW Telecommunications Services Functional Area to coordinate support across agencies and protect public and commercial telecommunications infrastructure during times of crisis.

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Connectivity leadership

We lead all-of-government connectivity. 
We work with industry to develop new and better telecommunications products and services for government, helping to build a more connected, reliable and safer future for NSW. 

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NSW Digital Connectivity Index

Learn about the NSW Digital Connectivity Index, an easy online tool that measures connectivity across NSW. 

Read transcript
Video transcript

NSW Digital Connectivity Index

[Visual: Animated imagery of a family moving house.]

Before you move house, start a business, or set up in a new town, here's one thing you should check: the New South Wales Digital Connectivity Index.

[Visual: Animated imagery of a family watching TV and using video chat.] 

Today, staying connected isn't a luxury. Its how we work, study, run businesses, stay close to family, and get important information when it matters.

We know how frustrating poor connectivity can be when EFTPOS drops out during a sale...

[Visual: Animated imagery of a barista trying to get his card reader to connect and it saying 'offline']

 or when kids miss lessons because the internet cant keep up. 

[Visual: Imagery of a tablet showing a child's class until a 'loading' indicator appears and obscures it]

And we know making a big move is stressful when you're not sure if you can work, stream, or stay in touch.

[Visual: A family packs their belongings while thinking about how they're going to connect their devices at their next place.]

That's why we created the Connectivity Index - to help you make smart choices about where to live, work, learn, or invest. 

[Visual: The NSW Digital Connectivity Index tool.]

Simply by typing in your suburb or postcode, you can check general mobile and internet coverage in your area and get an access and affordability score to help you choose what's best for your family, business, work, or study. 

[Visual: A woman searches for results in her postcode and gets an NSW Digital Connectivity Index score that gives information on access, affordability and demographics.]

And because it's updated with the latest data, you can feel confident about your decision. 

Explore the New South Wales Digital Connectivity Index today. 

The NSW Digital Connectivity Index

The NSW Digital Connectivity Index (the Index) is an easy online tool for checking internet and mobile coverage across NSW.  

Whether you’re working, studying, running a business or staying in touch, the Index helps you see if you’ll stay connected, wherever you are. 

Watch our explainer animation to learn more.

Read more

NSW Digital Inclusion Strategy

The state’s first comprehensive framework developed to address the digital divide.

It aims to ensure all people in NSW can access, afford, and safely engage with digital technologies and online resources, while maintaining offline options for essential services.

The NSW Digital Inclusion Strategy is based on research and consultation and was co-designed with input from digitally excluded communities, the public, government agencies, non-government organisations and industry. 

Read more
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