Telco Authority

NSW Telco Authority delivers critical radio communications to first responders and essential services to keep people and places in NSW safe.

Road closed sign on flooded road.

Telco Authority’s Telecommunications Emergency Management Unit (TEMU) works with frontline responders and carriers during emergencies to protect telecommunications infrastructure and help keep communities safe and connected.

The Telecommunications Operations Centre works with emergency services organisations and commercial carriers to identify potential risks and direct resources to protect critical communications assets.

Adult holding child in centre while two volunteers in orange SES gear and helmets look on.

Next to Australia’s triple zero emergency hotline, the Public Safety Network (PSN) is the most important critical communications network in NSW. It is one of the largest of its type in the world.

Our customers include emergency services, essential services, government agencies and local councils. We have more than 50 customers with over 50,000 registered radios using the PSN.

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NSW Telco Authority has developed the NSW Connectivity Strategy to align and optimise state-wide programs and opportunities to ensure modern, high speed digital networks are available to all.

The Strategy is an important step forward to align with world’s best practice, accelerate the take up of higher-speed digital services, and close the digital divide between metropolitan, rural, and regional areas. 

Key programs and services

Radio tower in rural setting.
Telco Authority's Critical Communications Enhancement Program provides a single network for emergency services. This improves responses to critical incidents and disasters across NSW.
Woman leaning on utility truck talking into mobile phone in rural setting.
The Mobile Black Spot Program improves mobile coverage in regional and rural areas. Telco Authority manages the NSW part of this nationwide program.
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Telco Authority's Connecting Country Communities provides regional NSW with faster, more reliable broadband.
Interior of police car showing mobile radio unit being used by police officers.

Telco Authority is managing a national Public Safety Mobile Broadband proof-of-concept project. It will develop and test technology to help emergency services communicate better and improve responses to critical incidents.

Aerial view of people connected by lines

The Connectivity Innovation Network brings together national and globally- recognised expertise, researchers and industry to solve connectivity challenges and deliver improved outcomes for the people of NSW.


Telco Authority news and media releases

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06 October 2022

The NSW Government is delivering on its commitment to improve digital connectivity with the launch of the NSW Connectivity Strategy. 

A low shot of a communication tower against a blue cloudy sky
Infrastructure
05 August 2022

The NSW Government has delivered 250 new or enhanced Public Safety Network (PSN) radio sites, reaching more than 97 per cent of the population and increasing mission-critical communications coverage for first responders.

A low shot of a communication tower against a blue cloudy sky
19 July 2022

The Public Safety Network (PSN) across the Barwon region has been expanded with the completion of a new site in the town of Bellata located in the Narrabri Shire.


More about Telco Authority

NSW Telco Authority has a collaborative Advisory Board of ten part-time members. Membership includes our Managing Director, an independent Chair and both independent and government members.

Access publications including our annual report, corporate plan and NSW Government Operational Communications Strategy 2020.

Visit I work for NSW for current opportunities.


Contact us

Access the Public Safety Network. Get information for suppliers and contractors or ask about our services​​​​​​.
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