It’s important to know the training requirements for your job role in the liquor and gaming industries.
Some courses are mandatory for your role, such as when you are serving, selling or supplying alcohol. These course(s) will help you get a 'competency card' that you are required to carry at work.
Read through these steps to get the training you need. You can also skip ahead to find courses based on your job role.
Steps to doing your training
Find out how to apply for, complete, and maintain your training. Read through the following steps and related information before applying for your course.
Find out what training you need based on your job role
Follow the links down the page to find out the training requirements for your role in the liquor and gaming Industry:
- Serving, selling, or supplying alcohol (including security staff, crowd controllers, promotion staff and RSA marshals). (Note: If you've already done an RSA interstate skip to NSW RSA Bridging course)
- Working with gaming machines (including hotel licensees, club directors, club secretaries, approved managers and Responsible Gaming Officers)
- Making same day alcohol deliveries (including same day delivery providers, agents, and drivers)
- Managing a premises (for approved managers and licensees)
- A secretary or a person managing a club (for club secretaries, club managers or club directors).
If you're unsure, see Training based on your job role.
Learn more about each course
Once you've identified what course(s) you need for your role (see previous step), you can learn more about each course. These course pages include information for both initial training and refresher courses:
- Responsible Service of Alcohol (RSA)
- Responsible Supply of Alcohol (RSAT)
- Licensee and Advanced Licensee Training (LT and ALT)
- Responsible Conduct of Gambling (RCG)
- Advanced Responsible Conduct of Gambling (ARCG)
- Responsible Gambling Board Oversight (RGBO) training
Information for working in a club, including training requirements:
Find an Approved Training Provider
Now you know which course(s) you need for your role, use our search tool to find an Approved Training Provider.
Find an Approved Training Provider
Note that only Liquor & Gaming NSW (L&GNSW) Approved Training Providers can conduct mandatory industry training. Beware of courses offered by training providers not approved for delivery by L&GNSW.
Before enrolling in each course, also check with the provider about delivery methods, times and other information.
Enrol and complete the course
Once you have found an Approved Training Provider training provider for your course (see previous step), you need to successfully complete the course.
Get and maintain your competency card
Once you've successfully completed the course:
- See Competency cards to find out how to get your competency card which is essential for work in many liquor and gaming roles.
- You’ll need to do refresher training every 5 years, depending on the earliest date you received a competency.
- Note that in NSW, all endorsements expire on the same date, calculated five years from the first endorsement gained. This means that if (for example) you gained an RCG competency two years after gaining an RSA competency, your RCG competency will still expire at the same time as your RSA competency.
- Ensure you keep your contact details up to date in relation to your competency card, and endorsements. This will ensure you receive reminders about refresher training, card expiry due dates, and remain compliant with industry regulations.
Training based on your job role
Identify what training you need to do based on your job role by reading through this list. Most courses will require you to renew your training after 5 years which is done via a refresher course (not re-sit the initial training).
This advice applies to you if you:
- sell, serve or supply alcohol
- work in a related liquor industry role, such as at licensed bars, restaurants, or music festivals
- work as a security staff member or a crowd controller monitoring customer behaviour.
Required Training
- Responsible Service of Alcohol (RSA) training
- If you've already done an RSA interstate within the last five years see NSW RSA bridging course
This advice applies to you if you are a:
- staff member with gaming machine duties
- staff member who pays out winnings
- staff member who patrols or serves in a gaming machine area
- Responsible Gambling Officer (RGO)
- club secretary or director
- hotel licensee or approved manager.
Why get training?
- Training is mandatory and related to your role (see following table).
- Training will give you practical skills to identify and proactively intervene when patrons display signs of gambling harm.
What course do I need to do?
| Course for people working with gaming machines | Requirements |
|---|---|
| Responsible Conduct of Gambling (RCG) | Mandatory for all staff working with gaming machines. |
| RCG Refresher Online Course | Mandatory every five years to refresh and maintain your qualification. |
| Advanced Responsible Conduct of Gambling (ARCG) | Mandatory for RGOs and senior roles. |
| Responsible Gambling Board Oversight (RGBO) | Condensed version of ARCG for Club Directors. |
This advice applies to you if you:
- make same day alcohol deliveries in NSW. This includes same day delivery providers, agents, and drivers.
Why get training?
- Training is mandatory.
- Same day delivery providers, agents, and drivers must be aware of and fulfill their legal obligations.
- This course encourages a more responsible supply of alcohol, helping to reduce community harm.
What course do I need to do?
- Responsible Supply of Alcohol Training (RSAT)
- You must also pass the L&GNSW online RSAT Assessment. You will receive information about this during your course.
This advice applies to you if you:
- are a licensee, club secretary, or approved manager.
What course do I need to do?
Most licensees are required to complete Licensee Training or Advanced Licensee Training. Visit Apply for and manage a liquor licence for more information on what’s required for your venue.
Note that you will need the appropriate RSA training and qualification before you complete the licensee training.
If you have an interstate RSA qualification and plan to become a licensee, approved manager or Club secretary in NSW, you can get a NSW RSA and licensee endorsements on your competency card by completing licensee training.
Are you applying to become a Licensee or an existing Licensee? Visit Apply for and manage a liquor licence to learn about licence types, requirements and conditions.
If you know the licence for your business, you can find out about the training requirements through the following pages:
- Small bar
- General bar
- On-premises
- Club
- Hotel
- Producer / wholesaler
- Packaged liquor licence
- Microbreweries and small distilleries
Limited licences:
Other licences:
Contact Liquor & Gaming NSW
T: 1300 024 720 | Monday to Friday | 9am - 4pm
E: competency.card@liquorandgaming.nsw.gov.au