Dealing with customers – business rights and responsibilities
Find out what legal rights, responsibilities and obligations you have to customers under the Australian Consumer Law.
As a business owner, the Australian Consumer Law (ACL) sets out:
- the legal rights you have to your customers
- the responsibilities you have to your customers
- your obligations to your customers.
You can also learn how improving your customer service can increase business by visiting the following pages:
- Australian Consumer Law guides for businesses
- Customer service guide
- Handling complaints effectively as a business.
Following the guidance of the ACL can help minimise complaints.