Rental support payment February and July 2022 – statistics

Statistics for the rental support payment. This payment is available to NSW residents who are unable to live in their homes after the February and the July 2022 storms and floods.

July 2022 flood

Program status: Open | Started: 5 August 2022 | Last updated: 7 December 2022

Applications

Received

(value $28.2m)

2,970

Note: Applications received are assessed against the support payment eligibility criteria

In some cases, more information is required from customers to progress assessment and this may delay processing times. Once approved, applications are paid as soon as possible, generally within 3 to 6 business days. 

Undergoing assessment

(value $1.9m)

199
In assessment

(value $121,600)

15
Awaiting information from the customer

(value $1.8m)

181
Under fraud review

(value $30,400)

3
Approved

(value $52,800)

6
Paid

(value $4.4m)

418

Ineligible applications

Ineligible applications declined

(value $21.9m)

2,347

Note: Applications received are assessed against the support payment eligibility criteria. Ineligible applications failed to meet the criteria.

Customer satisfaction

Customer sentiment
98.1%

February 2022 grant

Program status: Open | Started: 14 March 2022 | Last updated: 7 December 2022

Applications

Received

(value $135m)

14,396

Note: Applications received are assessed against the support payment eligibility criteria

In some cases, more information is required from customers to progress assessment and this may delay processing times. Once approved, applications are paid as soon as possible, generally within 3 to 6 business days. 

Undergoing assessment (total)

(value $847,200)

87
In assessment

(value $61,200)

7
Awaiting information from customer

(value $750,000)

78
Under fraud review

(value $36,000)

2
Approved

(value $99,200)

10
Paid

(value $27m)

2,994

Ineligible applications

Ineligible applications declined

(value $107.1m)

11,305

Note: Applications received are assessed against the support payment eligibility criteria. Ineligible applications failed to meet the criteria.

Customer satisfaction

Customer sentiment
97.5%
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