Rental support payment – statistics
Statistics for the rollout of the rental support payment. This payment was available to NSW residents who were unable to live in their homes after the 2022 storms and flood events.
August 2022 grant
Program status: Closed | Last updated: 22 April 2024
Applications
Received
(value $4.1m)
Note: Applications received were assessed against the support payment eligibility criteria.
In some cases, more information is still required from customers to progress assessment and this may delay processing times. Once approved, applications are paid as soon as possible, generally within 3 to 6 business days.
Undergoing assessment
(value $0)
Awaiting information from the customer
(value $0)
Under fraud review
(value $160,400)
Approved
(value $1.9m)
Paid
(value $1.9m)
Ineligible applications
Ineligible applications declined
(value $2.2m)
Note: Applications received were assessed against the support payment eligibility criteria. Ineligible applications failed to meet the criteria.
Customer satisfaction
Customer sentiment
July 2022 grant
Program status: Closed | Last updated: 22 April 2024
Applications
Received
(value $39.5m)
Note: Applications received were assessed against the support payment eligibility criteria.
In some cases, more information is still required from customers to progress assessment and this may delay processing times. Once approved, applications are paid as soon as possible, generally within 3 to 6 business days.
Undergoing assessment
(value $6000)
In assessment
(value $6000)
Awaiting information from the customer
(value $383,200)
Under fraud review
(value $1.8m)
Approved
(value $5.1m)
Paid
(value $5.1m)
Ineligible applications
Ineligible applications declined
(value $34.4m)
Note: Applications received were assessed against the support payment eligibility criteria. Ineligible applications failed to meet the criteria.
Customer satisfaction
Customer sentiment
February 2022 grant
Program status: Closed | Last updated: 22 April 2024
Applications
Received
(value $141.2m)
Note: Applications received were assessed against the support payment eligibility criteria.
In some cases, more information is still required from customers to progress assessment and this may delay processing times. Once approved, applications are paid as soon as possible, generally within 3 to 6 business days.
Undergoing assessment (total)
(value $32,800)
In assessment
(value $32,800)
Awaiting information from customer
(value $246,000)
Under fraud review
(value $9.5m)
Approved
(value $28.9m)
Paid
(value $28.9m)
Ineligible applications
Ineligible applications declined
(value $112.2m)
Note: Applications received were assessed against the support payment eligibility criteria. Ineligible applications failed to meet the criteria.