Rent records kept by agents and landlords
A landlord or agent must keep a record or ledger of rent received and provide a tenant with a copy within 7 days of receiving a written request.
What landlords should know about rent increases
Information on when a landlord can increase rent.
Eviction of a tenant from a rental property
A landlord or agent must follow a lawful process before they can evict a tenant.
Telephone and internet utilities in rental properties
Tenants are responsible for organising their own telephone and internet connections when they move into a rental property.
Fair wear and tear versus damage in rental properties
What is 'fair wear and tear' and what is damage in a rental property? Find out what the differences are and who is responsible for repairs and maintenance.
Minimum notice periods for access to rental property
Learn the permitted reasons and the minimum notice required for landlord or agent entry to a rental property without the tenant’s consent.
Gas safety in a rental property
Landlords are responsible for repairs and maintenance of gas connections and appliances like ovens, and tenants should ensure regular servicing of gas appliances.
Window, deck, and balcony safety in a rental property
Who is responsible for window, deck, and balcony safety in a rental property.
Recovery by a landlord of costs relating to rent
How can a landlord recover costs from a tenant relating to rent.
Non-payment of rent
If a tenant does not pay rent, they may receive a termination notice from their property agent or landlord.
More information and support
Get help from NSW Fair Trading
Ask a question, get support, make a complaint, give feedback or get help with a dispute on matters relating to residential tenancies.
NSW Fair Trading call centre: 13 32 20
Monday to Friday, 8:30am-5pm