Rules and guidance for renting

Find rules and guidance for tenants and landlords for renting in NSW.

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Connection and supply of electricity and gas in rental properties

The tenancy agreement between a landlord and a tenant will state who is responsible for utility connection and charges, most of which are not included in the rent.

Connection and supply of water to rental properties

The tenancy agreement between a landlord and a tenant will state who is responsible for utility connection and charges, most of which are not included in the rent.

Rent receipts from agents and landlords

Landlords or agents must give tenants a receipt for each rent payment, unless rent is paid into a nominated bank account.

Making changes to a rental property

If you want to make any changes to a rental property, you can do so if your lease allows it, or your landlord gives you written permission.

Minimum standards for rental properties

Landlords and agents are required to make sure rental properties meet 7 minimum standards for tenants to be able to live there.

Rectification orders for rental properties

If a tenant or landlord is unable to resolve a dispute about repairs, maintenance or damage through NSW Fair Trading's tenancy and real estate complaint service.

Swimming pools and spas in a rental property

To be able to rent a property out with a swimming pool, landlords or agents must comply with the laws and provide tenants with a copy of valid certificates.

Tenants who are frequently late paying rent or utility charges

If a tenant is frequently late paying rent, water or other utility charges, their tenancy can be ordered to end, even if they pay the amount they owe.

Landlord responsibilities for repair and maintenance of rental properties

Landlords have a responsibility to ensure that the property is fit to live in and meets health and safety laws.

Costs at the start of a residential tenancy

What tenants may need to pay for and what they should not pay for when starting a residential tenancy.


More information and support

Get help from NSW Fair Trading

Ask a question, get support, make a complaint, give feedback or get help with a dispute on matters relating to residential tenancies.

NSW Fair Trading call centre: 13 32 20

Monday to Friday, 8:30am-5pm

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