Evaluation is vital to delivering effective communications. It enables us to be clear with our objectives and stay adaptive and outcomes-focused, even when challenges arise.

The evaluation framework can be applied to all communications, to help you define and measure the success of your work, in line with global best practice. 

Specifically, it will help you: 

  • set SMART communication objectives - ones that are specific, measurable, achievable, relevant and time-bound. 

  • align your objectives with government and organisational objectives. 

  • adopt a ‘program logic’ approach to planning and evaluation by identifying inputs, activities, outputs, outcomes and impact. 

  • incorporate feedback loops throughout the project so you can refine your strategy or adjust your tactics as needed. 

  • consider the needs and concerns of your stakeholders and the community when setting your communication objectives. 

  • take into account the economic, social, cultural, and political context. 

Helpful resources

Evaluation and implementation matrix

Use this document to understand the different stages of evaluating communications. It includes the metrics and milestones you can apply and examples of how you could apply them.

Guidelines for implementing the evaluation framework

This document gives further background on the development of the evaluation framework.

Need advice?

The NSW Government communications team can offer advice that will help you apply the evaluation framework.  Contact us

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