Providing a better digital experience of customer-facing, informational websites.
The current program scope includes websites that are:
customer-facing
informational (rather than transactional).
The OneCX program will deliver:
a whole-of-government content strategy
consolidation of technology platforms
a relaunch of nsw.gov.au with a customer-centric information architecture (launched 15 April 2020)
improvement to digital capability across the NSW Public Sector.
What’s out of scope?
The key areas that are out of scope for this program are:
intranets and other internal-facing digital products
mobile apps
social media
custom tools or functionality that agencies would continue to maintain (as part of this work, we may develop an API to allow customers to access data from nsw.gov.au)