Agencies working with OneCX
Find out about who we're currently working with and what's planned for the future.
What we're working on now
See what the OneCX Program team is working on now, including:
- agencies and websites being migrated
- improvements to the nsw.gov.au platform
- enhancements for nsw.gov.au customers.
Content migration
- Climate Change, Energy, the Environment and Water
- Air Quality
- Biodiversity Conservation Trust
- Communities and Justice
- Victims Services
- Roadmap 2026
- Creative Industries, Tourism, Hospitality and Sport
- Office of Sport
- Customer Service
- Fair Trading Complaints Register
- Long Service Corporation
- Spatial Services
- Roadmap 2026
- Education
- Early Learning Commission
- NSW Health
- Healthy Eating Acting Living – Go4Fun
- Sydney Local Health District
- Transcultural Mental Health Centre
- Westmead Breast Cancer Institute
- Premier's Department
- Natural Resources Commission
- Transport for NSW
- Projects
- Roadmap 2026
- Treasury
- Budget
Improving our processes and functionality
Security and privacy
- Distributed Denial of Service (DDos) testing
- GitHub Actions upgrade
- Google Cloud penetration testing
- MS Defender security implementation
- Okta Australian data cell migration
- React 19 upgrade
- Webform module upgrade
Initiatives
- Content review annotation tool discovery
- Customer Relationship Management (CRM) initiatives
- Digital Asset Management internal implementation
- Drupal 11 upgrade
- Environment and database performance
- New AI Writing Tool (CoPilot)
- Research audit
- Spatial Services map platform feasibility report
- Training environment and automated learner assessment
A unified customer experience
Customer experience
- Global search enhancements
- Site search boosting
- Introduce a new LLM model that produces AI summaries (Quick Answers) in site search
- GTM server-side testing
- AI-driven Chatbot
- Emergency map refactor
- Ensuring the CMS supports the Aboriginal Cultural and Intellectual Property Protocol for images
Initiatives
- Accessibility audit issues remediation working towards an updated Statement of Accessibility
- BDM search improvements
- Explore generative AI-driven enhancements for translation and Easy Read
- Webform enhancements
What we're working on next
See what's planned for the nsw.gov.au roadmap.
Content migration
- Climate Change, Energy, the Environment and Water
- Asbestos in NSW
- Customer Service
- Fair Trading
- Retirement Village Calculator
- Digital NSW
- SafeWork NSW
- ParknPay
- Roadmap planning
- Fair Trading
- Communities and Justice
- Domestic, Family and Sexual Violence information Hub
- Veterans Affairs
- Roadmap planning
- NSW Health
- Healthy Eating Active Living – Get Healthy
- Mental Health Branch
- Regional Health
- South Eastern Sydney Local Health District
- Primary Industries and Regional Development
- Corporate site
- Drought Hub
- Soil Conservation Service
Improving our processes and functionality
Initiatives
- Digital Asset Management agency rollout
- Monitoring and alerting upgrade
- Drupal 11 upgrade
- GTP technical audit
- Implement new experiments and personalisation
- Release process improvements
- Research repository enhancements
- Review CMS user roles and access
A unified customer experience
Customer experience
- Resource content type review
Initiatives
- Assess results of comparison testing of media release components, call-to-action links
- Feedback Insights reporting enhancements
- Topic and audience mapping to Google Analytics
- nsw.gov.au Help Hub – guide for optimising for AI
- Decision trees and calculators improved authoring experience
Joining the OneCX Program
Learn about how we prioritise our roadmap, and who to contact to start your agency's journey.
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Contact us and subscribe
Agencies can:
Contact the OneCX Program for further details.
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