OneCX Program blog

Find out how the OneCX Program is working to create a more connected, accessible, and inclusive future ​for all NSW with nsw.gov.au as one trusted source of truth for government information, services, and community feedback.​

Latest blog updates

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A close-up of a person filling out a form on a clipboard, with another person working on a laptop in the background at a desk.
Ways of working
9 Apr 2025
PDFs are almost never the answer

The OneCX Program is transforming the way NSW Government agencies inform and connect with the people of NSW. By…

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A woman with short gray hair, large black glasses, and red accessories looks at her phone while seated at a table in a modern office. In the background, two other people, a man and a woman, are engaged in conversation.
Ways of working
6 Mar 2025
The power of good content
Better content leads to better outcomes and access for all

The way we communicate has the power to improve…

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A family of four sits together on a beige couch, smiling and engaging with a laptop. The father, wearing a white shirt, sits in the middle with his arm around the mother, who is dressed in a pink blouse and jeans. Two young daughters, one in a brown sweater and the other in a white shirt, are focused on the laptop screen, pointing and smiling. The room is well-lit, with a neutral decor and a white lamp in the background.
What we're working on
18 Dec 2024
The Year in Search on nsw.gov.au 2024

As 2024 comes to a close, we take a closer look at the search trends, milestones, and insights that defined the…

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Cartoon hand holding smartphone, displaying graphs
Ways of working
17 Dec 2024
Using data to understand behaviour and optimise experiences

NSW Government Digital Channels uses Google Analytics 360 data to help inform and improve our website. Find out…

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A large group of NSW Digital Channels staff gathers for a group photo during the final 2024 PI (Program Increment) planning session. The room is bright and organised. Office supplies are on a table in the foreground, whilst whiteboards and walls are covered in colourful sticky notes and planning documents in the background.
What we're working on
11 Dec 2024
2024, a year of growth and impact

Discover how the OneCX Program transformed the digital experience in 2024, enhancing accessibility, innovation…

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A diverse collage of people
What we're working on
26 Nov 2024
Creating a more connected, accessible, and inclusive future for NSW

From our early beginnings to evolving into an all-of-government digital program, the OneCX Program is…

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2 office workers at a desk with one holding a tablet and the other pointing at the computer screen
Ways of working
31 Jul 2024
Understanding our customers: the role of research in the OneCX Program

How do we create exceptional user experiences (UX) that meet customers’ needs? Through research, we uncover who…

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Mother and child on laptop
What we're working on
6 May 2024
Content recommendations connect users with information faster

Automation driven content recommendations on nsw.gov.au’s topic and subtopic pages are streamlining access to…

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Youth smiling
What we're working on
2 Apr 2024
Helping young people transition to adulthood

A new youth section offers a centralised starting point for young people in need of information and support.…

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group of friends talking
What we're working on
6 Mar 2024
Improving the digital experience for seniors

A new hub has launched to help seniors find savings to fight cost of living pressures, while also bringing…

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