Strategy and roadmap

Overview of strategy and roadmap for the OneCX program of work

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Creating a unified and customer-centric digital experience for people in NSW.
The roadmap outlines what we are working on now and what we plan to deliver in the future.
The program will incorporate content from many NSW Government websites into a customer-centric information architecture on nsw.gov.au.
We prioritise website content to incorporate on to nsw.gov.au based on four factors.
The measurement strategy includes tracking website performance and the nsw.gov.au program’s progress to project objectives.

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Should my content be on nsw.gov.au?

Answer these questions to work out whether your agency's content will be part of the OneCX program.

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