What we do
We are improving the quality of construction of residential apartment buildings and restoring trust in the industry through the Construct NSW strategy. Read more about Construct NSW.
We work closely with Fair Trading and the Department of Customer Service to implement these reforms under the leadership of David Chandler OAM, the NSW Building Commissioner.
Our reforms aim to:
- Protect homebuyers from defective building work
- Transform the regulator's approach
- Support and upskill industry
Reforming the building industry
Have your say on proposed reforms to the building industry (closes: 25 November 2022)
Building defect complaints
NSW Fair Trading manages complaints about building defects.
The Building Commissioner cannot respond directly to complaints about building defects.
Make a complaint
Contact the Building Commissioner
Contact the Building Commissioner through the NSW Fair Trading general inquiry form.
Protecting homeowners
Transforming regulation
Upskilling industry
The Construction Industry Doctorate Program (CIDP) is a world-first doctorate research program developed by government, industry and universities to solve priority problems in the construction industry.
Resources
Improving governance contracts - Construct NSW report August 2022 (PDF 1.99MB)
Research on consumer confidence to purchase apartments (McCrindle report)
- Improving fire safety: industry report
- Research on serious building defects in NSW strata communities
- Research report into industry digitalisation with Western Sydney University
David Chandler OAM
NSW Building Commissioner
David Chandler OAM was appointed NSW Building Commissioner in 2019 after an impressive forty-year career in the Australian construction industry.
Highlights of David’s career include the management of some of Australia’s most iconic building projects: Sydney’s Quay Apartments, Canberra’s New Parliament House, and Melbourne’s South Bank.
As an Adjunct Professor in the School of Computing, Engineering and Mathematics at Western Sydney University, David founded the Centre for Smart Modern Construction.
He was the Deputy Chair of the BER Implementation review and is a regular industry commentator and presenter. David was awarded an Order of Australia Medal in 1989 for his services to the construction industry.
Latest news
- Construction industry doctorate research program
- Ten year defect insurance for apartment buildings
- Loan service provider appointed for Project Remediate
- Work to remove flammable cladding begins
- NSW government to build confidence in defect fixes
- Digital insights to improve building quality
- First fifty developers to be risk-rated using new tool
- Purchasers benefit from developer agreement at the Skyview project
- Data profiling used to target risky players
Find more of our media releases
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