What we do
We are improving the quality of construction of residential apartment buildings and restoring trust in the industry.
We work closely with Fair Trading and the Department of Customer Service to implement these reforms under the leadership of David Chandler OAM, the NSW Building Commissioner.
Our reforms aim to:
- Protect homebuyers from defective building work
- Transform the regulator's approach
- Support and upskill industry
David Chandler OAM
David Chandler OAM
NSW Building Commissioner
Building defect complaints
NSW Fair Trading manages complaints about building defects.
The Building Commissioner cannot respond directly to complaints about building defects.
Make a complaint
Contact the Building Commissioner
Contact the Building Commissioner through the NSW Fair Trading general inquiry form.
How we are improving construction standards

Replacing flammable cladding
We're supporting affected strata communities to remove combustible cladding on high-risk residential apartment buildings.

Fixing serious building defects
Project Intervene works with developers and owners corporations to fix serious defects in eligible class 2 residential apartment buildings.
Issuing stop work, prohibition and rectification orders

Increasing regulation of class 2, 3 and 9c buildings
From 2020, two laws are improving protection for home buyers. The RAB Act and DBP Act aim to prevent serious defects in regulated buildings and improve the quality of construction from design to completion.
Upskilling yourself through Construct NSW

Industry events and videos
The Office of the Building Commissioner regularly holds events to keep industry professionals informed. We also have videos featuring David Chandler OAM with important information and interviews.

Improve your skills with TAFE NSW
Online short courses are available to upskill the construction workforce. These were developed with TAFE NSW and industry professionals.

Industry reports, case studies and tools
These resources aim to help industry professionals to adapt to new reforms and understand the importance of delivering quality building work.
Find an iCIRT rated developer or builder

Find out if your developer or builder is iCIRT rated
Developers and builders must go through an independent and rigorous review process to become iCIRT rated. The registry lists businesses who have attained three stars or higher.

Become iCIRT rated
Developers and buildings can apply for an iCIRT rating. Receiving a positive rating can help establish credibility and confidence in your business given the risk assessment process is open and transparent and run by an independent and approved agency.
About David Chandler OAM
NSW Building Commissioner
David Chandler OAM was appointed NSW Building Commissioner in 2019 to transform the industry and lead a once-in-a-lifetime reform.
Highlights of David’s career include the management of some of Australia’s most iconic building projects: Sydney’s Quay Apartments, Canberra’s New Parliament House, and Melbourne’s South Bank.
As an Adjunct Professor in the School of Computing, Engineering and Mathematics at Western Sydney University, David founded the Centre for Smart Modern Construction.
He was the Deputy Chair of the BER Implementation review and is a regular industry commentator and presenter. David was awarded an Order of Australia Medal in 1989 for his services to the construction industry.
Related links
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Resources
Resources
Improving governance contracts - Construct NSW report August 2022 (PDF 1.99MB)
Research on consumer confidence to purchase apartments (McCrindle report)
- Improving fire safety: industry report
- Research on serious building defects in NSW strata communities
- Research report into industry digitalisation with Western Sydney University