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Check in and help businesses stay open

Provide your name and contact number every time you visit a business, venue or organisation. This will help NSW stay in business so you can keep visiting the places you love.

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Help us stay COVID Safe

Providing your name and contact number ensures NSW Health can contact you quickly and easily, if necessary. 

If you get COVID-19, fewer people will have to self-isolate as a result of having attended the same venue as you. 


How to check in

There's two ways to check in:

  1. Contactless – If the business displays a QR code, check in using your Android or iOS device. 

  2. Pen and paper – If contactless check-in is unavailable, ensure your handwriting is legible. Bring your own pen, if possible. Wash or sanitise your hands after checking in. 


Use the Service NSW app to check in to a business

Here’s how it works:

  1. Find a poster with a QR code. Check in with the Service NSW app if the poster instructs you to do so. See example below.

  2. Open the Service NSW app and scan the QR code.

  3. Confirm your contact details. Your information is pre-populated, so you do not have to enter data each time you check in to a business.

  4. NSW Health will contact you if there is a confirmed case of COVID-19 at a venue you’ve visited. Your information will only be used for contact tracing. No personal information is shared with the venue.

Read the privacy policy

Catch a taxi and check-in with the Service NSW app

For the safety of drivers and passengers, there will be a QR Code sticker located inside Premier and Legion cabs, within the Sydney Metro Area. QR codes are being trialled across select taxis and passengers will begin to see this rolled out in the coming weeks.

Taxi passengers are strongly encouraged to scan the QR Code for contactless check-in to help manage the spread of COVID-19. Alternatively, if you do not have a phone to scan the QR Code, you can make a booking with the taxi company which will capture your details required for contact tracing.

Check in to COVID Safe businesses who are using their NSW Government QR Code, using the Service NSW app

Help us stay COVID Safe by checking in when you’re out and about.

Download the Service NSW app and access an easy and secure contactless check in using a QR code.

A QR code is just like a barcode, with information that can be read by a smart phone camera.

It collects information and stores it securely in one place, making record keeping and contact tracing easy.

Look for the COVID Safe QR code when you arrive at the venue.

Open the Service NSW App on your mobile phone and follow the COVID Safe Check-in prompts.

Hover your phone camera over the QR code until your check-in is confirmed.

Show a staff member that you have checked in. 

Your information will be kept for 28 days and will only released by Service NSW for official contact tracing.

It’s easy and it’s COVID Safe.


Download the Service NSW app

Service NSW App

Service NSW

You can check in to COVID Safe businesses who are using their NSW Government QR Code, via the Service NSW app.

Last updated: 17 September 2020

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