Mandatory electronic check-in

Check in is required by staff and customers when they enter certain premises.

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Updated rules around QR code check-in

From 18 February 2022, QR check-ins will only be required for nightclubs, strip clubs, sex on premises venues and for music festivals with more than 1,000 people. Hospitals, aged and disability facilities may use their existing systems for recording visitors. 

If you are one of these venues, then to access your NSW Government QR code, check if you've already registered as COVID Safe or find a lost QR code

If you haven't yet registered as COVID Safe, you'll need to register to access your NSW Government QR code.

Rules for occupiers of premises

If you are the occupier of any of the premises at which check-in is required you need to take reasonable steps to ensure people can provide their contact details when they enter your premises. For example, you should

  • display your QR codes in prominent locations
  • remind people to check in when entering your premises
  • where possible, keep an eye out for new people who have entered your premises
  • ask to see the ‘green tick’ on the Service NSW app and check it relates to your premises.

If it is not possible for a person to check in using a device, an occupier must have an alternate sign-in method at their premises. The alternate sign-in method must record the contact details of the person and be kept ready and available for a minimum period of 28 days to provide to NSW Health if requested.

If you receive a request from NSW Health, you must provide the contact details in an electronic format within 4 hours of being asked. 

If a person refuses to check in at your premises, you may refuse entry to that person. It is a matter for the occupier of each premises to exercise judgement on what is appropriate for your premises and for the wellbeing of your staff and customers.

If you intend to refuse entry, you should first ensure you have spoken to the person and understand their circumstances.

Premises where check-in is required

  • nightclubs
  • strip clubs
  • sex on premises venues
  • music festivals with more than 1000 people.

Rules for people entering premises

You are required to check in with Service NSW whenever you enter premises where check-in is required.

If you cannot check-in using your phone, another person may use their phone to check you in.

You can provide your contact details directly to the occupier of the premises if you cannot check-in electronically or it would be unsafe to check in electronically (for example, due to work health and safety requirements at the premises).


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